Sr Product Mgr

Sr Product Mgr

At The Walt Disney Company, the Disney Experiences Technology team creates world-class immersive digital experiences for the company's premier vacation brands, including Disney Parks & Resorts worldwide and Disney Signature Experiences. Within Disney Signature Experiences, the Disney Cruise Line team delivers end-to-end digital and physical experiences for both Guests and Cast Members across the fleet. This includes leading technology and digital initiatives supporting core platforms, the Disney Cruise Line website, and the Disney Cruise Line Navigator mobile app, and operational systems serving multiple shoreside and ship board teams.

The Senior Product Manager role sits within the Reservation Management technology segment of the Disney Cruise Line business. This role is responsible for defining and executing product strategy, roadmap development, and delivery of capabilities that enhance the Post-Booking Guest experience.

The Senior Product Manager serves as the product owner for a portfolio of digital capabilities, partnering closely with business, technology, design, analytics, and operations teams to identify opportunities, prioritize investments, and deliver measurable business and Guest outcomes. This role combines strategic thinking, analytical rigor, and execution excellence to transform complex business challenges into intuitive, scalable digital solutions.

Success in this role requires strong collaboration within a matrixed organization, the ability to manage multiple priorities, and comfort operating both independently and across teams. The Senior Product Manager synthesizes complex technologies and capabilities into intuitive, high-quality digital products and applications. Additionally, this role serves as a liaison between development, implementation, and support teams, while overseeing multiple initiatives, driving continuous improvements, and managing product backlogs and feature prioritization.

Responsibilities of the Role:

• Execute product strategy for Post-booking Reservation Management experiences, aligning solutions to executive roadmaps that align to Guest needs, business objectives, and technology capabilities.
• Partner with Product Managers, engineering, and business teams to translate product vision into prioritized initiatives, ensuring development teams understand product goals and priorities.
• Lead cross-functional collaboration across Disney Experiences Technology & Digital, business leaders, creative teams, and operations to deliver aligned, enterprise-wide solutions.
• Serve as the primary product representative for Disney Cruise Line partners, acting as a key liaison between business stakeholders, development teams, and leadership.
• Gather and define product requirements, translating concepts into epics, user stories, and other product documentation to support successful delivery.
• Use data and market insights to inform leadership, monitoring Guest behavior, analytics, and consumer testing to track KPIs and help refine product strategies while explaining the 'Why' to leaders.
• Lead and coordinate delivery across multiple teams, including internal squads and external vendors, ensuring successful execution of product initiatives.
• Resolve blockers and manage product risks, negotiating across teams and supporting defect triage and issue resolution throughout development and release cycles.
• Champion a product-centric approach to digital and technology initiatives, helping evolve strategies and operating models that enhance Guest experiences and support Cast and Crew operations.
• Communicate effectively with stakeholders at all levels, from end users to executives, through presentations, documentation, and ongoing collaboration.

Qualifications:

• A minimum of 5 years of product management experience, including 2+ years in delivering quality solutions at scale in a digital or eCommerce environment.
• Proven ability to execute product strategy for multiple products or large-scale initiatives - from product definition through technical delivery and continuous iteration - aligning business objectives with scalable technology solutions that maximize business value and Guest…