Help Desk Technician

Next Path Workforce Solutions is currently seeking a Help Desk Technician to join our client’s team in Kissimmee, FL. This is an onsite contract-to-hire position.

SALARY: $22 – $26/hr (depending on experience).

Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.

• Deliver exceptional customer service while providing timely, professional, and courteous technical support
• Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel, One Drive, and Share Point
• Experience with Microsoft Entra  / Active Directory
• Support Microsoft Intune managed devices

• Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
• Troubleshoot and resolve hardware, software, network, and peripheral issues
• Support Windows 11 desktops and laptops
• Manage user accounts, security groups, licenses, and multi-factor authentication in Microsoft Entra
• Support Microsoft Intune managed devices, including provisioning and troubleshooting
• Install, configure, and maintain software and workstation hardware
• Assist with employee onboarding and offboarding—including account setup, equipment deployment, and access management
• Support Tier 1 & 2 issues for HOA management platforms such as Vantaca, Caliber, Frontsteps, and CINC Systems
• Troubleshoot application access, permissions, and basic functionality issues
• Document support requests and resolutions accurately
• Maintain IT asset inventory and equipment records
• Support conference room technology, Microsoft Teams Rooms, printers, and mobile devices
• Escalate complex issues to senior IT staff when necessary
• Participate in after-hours or on-call support as needed
• Perform other duties as assigned

We are an Equal Opportunity Employer.