Help Desk Technician

Next Path Workforce Solutions is currently seeking a Help Desk Technician to join our client’s team in Kissimmee, FL. This is an onsite contract-to-hire position.

SALARY: $22-$26/hr (depending on experience).

Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.

• Deliver exceptional customer service while providing timely, professional, and courteous technical support
• Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel, One Drive, and Share Point
• Experience with Microsoft Entra  / Active Directory
• Support Microsoft Intune managed devices

• Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
• Troubleshoot and resolve hardware, software, network, and peripheral issues
• Support Windows 11 desktops and laptops
• Manage user accounts, security groups, licenses, and multi-factor authentication in Microsoft Entra
• Support Microsoft Intune managed devices, including provisioning and troubleshooting
• Install, configure, and maintain software and workstation hardware
• Assist with employee onboarding and offboarding—including account setup, equipment deployment, and access management
• Support Tier 1 & 2 issues for HOA management platforms such as Vantaca, Caliber, Frontsteps, and CINC Systems
• Troubleshoot application access, permissions, and basic functionality issues
• Document support requests and resolutions accurately
• Maintain IT asset inventory and equipment records
• Support conference room technology, Microsoft Teams Rooms, printers, and mobile devices
• Escalate complex issues to senior IT staff when necessary
• Participate in after-hours or on-call support as needed
• Perform other duties as assigned

NEXTPATH WORKFORCE SOLUTIONS:

Next Path is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles. If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted.

We are an Equal Opportunity Employer.