Group Systems Admin Mgr

Group Systems Admin Mgr

At Disney, we're storytellers. We make the impossible possible. The Walt Disney Company is an entertainment and technological leader. Walt's passion was to continuously envision new ways of storytelling to move audiences around the world, a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts, and a cruise line to sports, news, movies, and a variety of other businesses.

Uniting each endeavor is a commitment to creating and delivering unforgettable experiences, and we're constantly striving to enhance them.

Disney Experiences brings the magic of Disney stories to life through theme parks, resorts, cruise ships, unique vacation experiences, consumer products, and more around the world. Our talented team of Cast Members, Crew Members, Imagineers, and employees delivers unparalleled service, entertainment, and imagination, bringing a range of authentic, immersive stories to life across the globe. You would have the opportunity to be a part of this amazing team!

This position is located in Celebration, FL.

This position leads a Group System Administration team and is accountable for overall effectiveness, governance, and continuous improvement of business systems supporting the Gatherings organization (i.e., Aulani Groups, Sports Groups, Catering, ticket stores, group dining, gifts/amenities, hotel services, entertainment inventory, warehouse & logistics). The role oversees team performance, hiring, onboarding, training, and ongoing development while ensuring high-quality support for system inquiries, enhancements, upgrades, and new implementations.

Working closely with business leaders, Digital/Tech partners, and operational teams, this leader translates business needs into scalable system and process solutions. The role establishes standards for intake, requirements management, prioritization, governance, testing, operational readiness, and post-launch support. As a people leader reporting to the Group Business Integration Director, this position balances team leadership, business systems strategy, and day to day systems execution.

Success will be measured through operational effectiveness, system adoption, governance maturity, Cast development, and the organization's ability to achieve strategic goals and performance KPIs supporting Gatherings.

• Expertise in business systems administration, configuration concepts, and SaaS platforms
• Ability to evaluate system capabilities, dependencies, integrations, and business impacts
• Strong knowledge of implementation planning, UAT, operational readiness, and change management
• Demonstrated experience using project planning and work management tools including JIRA, Smartsheet, and Share Point
• Ability to use reporting and data analysis to identify trends and improvement opportunities
• Understanding of system roadmaps, enhancement planning, and platform sustainment activities

• Strong understanding of Gatherings operations, sales/services processes, and commercial impact
• Ability to connect technology investments to business outcomes
• Demonstrated strategic thinking and problem-solving skills
• Experience establishing governance, prioritization, and decision-making processes
• Strong stakeholder management and influencing skills across technical and non-technical teams
• Ability to balance operational needs, project priorities, and long-term business strategies

• Lead, coach, develop, and manage a small team of system administrators
• Establish performance expectations, and develop project plans
• Ensure effective support for business systems, user inquiries, and operational issues
• Lead business systems intake, requirements definition, prioritization, and governance processes
• Translate business needs into practical, scalable, and sustainable system solutions
• Manage system enhancements, upgrades, implementations, UAT, and post-launch stabilization efforts
• Drive project execution, including scope, timelines, risks, dependencies, and stakeholder communications
• Support negotiating price adjustments/cancellations, yield management, product modifications, and guest-facing product introductions
• Maintain visibility into system roadmaps, enhancement requests, and sustainment priorities
• Partner with Digital/Tech, Sales, Services, Marketing, Operations, and Communications teams to deliver business outcomes
• Use data, reporting, and operational metrics to identify opportunities for process and system improvements
• Support…