Floor Technician Encore resort

Full Time Floor Technician

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.

Our Benefits:
Health, Dental, Vision, Life Insurance, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, and much more!

We are currently seeking a FT Floor Technician to join our team full time. The Floor Technician is responsible for performing specialized cleaning, floor care, carpet cleaning, pressure washing, and deep-cleaning services throughout vacation rental properties.

This position plays an essential role in maintaining cleanliness, presentation, and property readiness in accordance with company Standard Operating Procedures (SOPs), quality expectations, and guest satisfaction standards.

The Floor Technician must be able to work independently, manage daily assignments efficiently, and prioritize services for VIP arrivals, owner arrivals, property tours, site inspections, and other operational needs.

Carpet Cleaning and Floor Care

• Perform professional carpet cleaning using approved carpet extraction machines, steam-cleaning equipment, and appropriate cleaning solutions.
• Remove stains, dirt, odors, and buildup from carpets and rugs using approved procedures.
• Perform spot treatments and specialized carpet maintenance as needed.
• Clean, scrub, and maintain tile, grout, and other approved floor surfaces.
• Perform detailed floor cleaning in high-traffic areas, and stairways.
• Follow proper drying procedures, including ventilation, placement of air movers, and verification that treated areas are safe before releasing the property.
• Report carpet damage, excessive staining, flooring deterioration, or conditions requiring replacement or maintenance.

Pressure Washing and Exterior Cleaning

• Perform pressure washing of approved exterior surfaces, including driveways, sidewalks, patios, pool decks, entryways, and other designated areas.
• Remove dirt, mildew, algae, and surface buildup using approved equipment and cleaning products.
• Adjust pressure settings and cleaning techniques according to surface materials to prevent damage.
• Protect surrounding furniture, landscaping, electrical fixtures, and property features during cleaning.
• Maintain exterior areas in clean, presentable condition for guest arrivals and property inspections.

Deep Cleaning and Specialized Services

• Perform detailed cleaning using steam-cleaning equipment on approved surfaces.
• Conduct deep cleaning of tile, grout, bathroom floors, and other designated areas.
• Assist with specialized cleaning projects, including removal of accumulated dirt and buildup in hard-to-reach areas.
• Clean under and around furniture, bed platforms, and other accessible areas following safe handling procedures.
• Support periodic preventive maintenance and deep-cleaning schedules.
• Assist with upholstery cleaning when properly trained and authorized.

Daily Assignments and Operational Priorities

• Review daily assignments and priorities with the Housekeeping Manager, Assistant Housekeeping Director, or Housekeeping Coordinator.
• Complete assigned carpet cleaning, pressure washing, floor care, and deep-cleaning services within established time frames.
• Prioritize properties scheduled for VIP arrivals, owner arrivals, property tours, site inspections, and same-day guest arrivals.
• Coordinate with the Housekeeping Coordinator regarding changes in assignments, urgent requests, and scheduling adjustments.
• Communicate immediately when an assignment cannot be completed as scheduled.
• Notify the Housekeeping Coordinator or management team once services are completed.
• Ensure all equipment, materials, and work areas are properly secured before leaving the property.
• Never mark a property as ready for occupancy without following the required inspection and release procedures.

Quality Control and Documentation

• Follow all established Housekeeping SOPs, safety requirements, and property care standards.
• Inspect completed work to ensure cleanliness and quality expectations are met.
• Document completed assignments and provided before-and-after photographs when required.
• Report damages, maintenance concerns, and unusual property conditions immediately.
• Update assigned tasks through Uni Focus or other…