Operations Manager, CSUSA

Introduction

As a pioneer in the Charter school movement, CSUSA is one of the fastest-growing education management organizations in the United States, providing a wide variety of educational choices to over 82,000 students in more than 150 schools across Florida, South Carolina, North Carolina, and Louisiana.

Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation.

With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts™.

To join a team of people with the mission:
Relentless Commitment to Student Greatness in School and in Life ™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success. The Operations Manager is responsible for providing leadership, compliance oversight, and operational support for the National School Lunch Program (NSLP) across the network, as well as overseeing copier lease agreements and print management services.

This role oversees food service operations, contracted Food Service Management Companies (FSMCs), Regional Operations Supervisors (ROS), and school-level personnel to ensure regulatory compliance, operational consistency, and high-quality service delivery. The Operations Manager leads training, monitoring, auditing, and corrective action efforts to ensure adherence to federal, state, and district NSLP requirements, while also managing copier and print vendor relationships, lease compliance, service performance, and cost optimization to support efficient school operations.

• Provide oversight and direction to the Food Service Team, including ROS, FSMCs, and school-level food service personnel.
• Monitor operational performance and ensure adherence to NSLP procedures, policies, and standards.
• Maintain oversight to ensure all required food service processes and procedures are consistently followed.
• Identify areas of non-compliance and address issues promptly through corrective action plans.
• Serve as a point of escalation for food service operational and compliance concerns.

• Develop and deliver training sessions for food service team members on NSLP regulations, processes, and best practices.
• Conduct onboarding training for new food service staff and annual refresher training for existing personnel.
• Provide NSLP-related training to ROS, FSMC staff, and school-level personnel.
• Ensure training content includes Free & Reduced Lunch (FRL), CAFÉ, After School Snack Program (ASSP), and Seamless Option (SOA) requirements.
• Maintain training documentation and ensure completion and compliance across all sites.

• Maintain ongoing oversight of food service compliance to ensure adherence to federal, state, and district NSLP regulations.
• Conduct monthly compliance reviews of stored documentation in SharePoint, Epicenter, and the Monday Board.
• Verify that required documentation is complete, accurate, and submitted within required timelines.
• Confirm that uploads to Epicenter meet all NSLP documentation standards.
• Ensure Monday Board updates accurately reflect compliance activities and project status.

• Coordinate and train Food Service Team members to manage compliance and operational projects.
• Provide oversight of food service-related projects to ensure timelines, deliverables, and documentation requirements are met.
• Ensure audit and compliance…