Front Desk Assistant Manager

Job Details

Job Location:

Star Island Management
- Kissimmee, FL 34746

Job Category:
Hospitality
- Hotel

This position is primarily responsible for performing all manager functions on shifts, managing staff, handling customer issues as needed, and ensuring communication with Manager and Department Heads.

• Supervises staff and trains new hires.
• Handles complaints and guest issues. Performs cash handling duties.
• Performs basic accounting duties.
• Oversees completion of team assignments on a daily basis.
• Responsible for cost control in regards to inventory/office supplies and staff scheduling.
• Assists in the new hire interview process.
• Acts as primary trainer of new hires.

Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
• Project Management – Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Technical Skills – Shares expertise with others.
• Customer Service – Responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communication – Writes clearly and informatively; presents numerical data effectively; reads and interprets written information.
• Teamwork – Exhibits objectivity and openness to others' views; contributes to building a positive team spirit; builds morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
• Change Management – Communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Delegation – Delegates work assignments; matches responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others.
• Managing People – Includes staff in planning, decision‑making, facilitating, and process improvement; takes responsibility for subordinates' activities; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.
• Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Business Acumen – Understands business implications of decisions.
• Cost Consciousness – Works within approved budget; develops and implements cost‑saving measures; conserves organizational resources.
• Ethics – Treats people with respect; keeps commitments; inspires trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time.
• Strategic…