Sales Associate - Optical Specialist - Bilingual Spanish

Sales Associate
- Optical Specialist
- Bilingual Spanish

• Full-time

We are a national optical retailer with 100+ locations. This customer‑focused role brings the brand to life through confident service and operational excellence.

The Optical Specialist is a key member of the in‑store team, responsible for guiding customers from pre‑exam support to final fitting and pickup. You will create an exceptional customer experience, support clinical flow, and maintain finish and quality excellence.

• Deliver warm, confident, and personalized service throughout the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave confident in both their eyewear and experience.
• Assist with patient flow and pre‑exam screenings to support optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Perform finishing work including final adjustments, inspections, and quality checks.
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and deliver polished, brand‑aligned handoff.
• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finish and retail areas.
• Identify and resolve quality or service issues proactively.
• Model service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

• High School Diploma or equivalent (Required)

• 1+ year experience in optical, retail, sales, or customer service (Required)

• Strong multitasking, time management, and organizational skills (Required)
• Clear communication and ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount

• Training Programs: comprehensive training offerings.
• Educational Courses: access to courses for personal and professional development.
• Internal Promotions: career advancement from within.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

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