Security Officer

Company Description

Westgate Towers Resort in Kissimmee, Florida, offers you the ideal opportunity to welcome guests to our tropically landscaped property near world‑famous theme parks and help them enjoy a truly memorable vacation getaway. An incredible work environment, Westgate Towers Resort features an array of onsite amenities and direct access to all amenities at Westgate Vacation Villas and Westgate Town Center such as the state‑of‑the‑art Shipwreck Island Water Park.

As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth across 60+ resorts worldwide.

Pay rate: $18/ hour - Use our Daily Pay benefit and get access to your pay as you need it.

As a Security Officer
, you will play a vital role in ensuring the safety, security, and well‑being of our guests, team members, and resort properties. This position is a unique blend of traditional security responsibilities and resort hospitality service. In addition to protecting company assets and responding to emergencies, you are expected to provide a welcoming and helpful presence, delivering excellent service to our guests and team members at all times.

Security Officers are responsible for monitoring resort property, managing access points, and responding to incidents involving police, fire, or medical emergencies. This role includes conducting safety inspections, writing detailed incident reports, assisting guests and team members with security‑related concerns, and supporting public safety personnel as needed. A successful Security Officer demonstrates professionalism, sound judgment, and strong hospitality skills while maintaining a safe and secure environment.

• Serve as the first responder to incidents involving police, fire, or medical emergencies, and take appropriate action within the scope of Security Officer duties.
• Maintain a visible, uniformed security presence at assigned locations.
• Control access at designated entry and exit points.
• Monitor security systems, including fire alarm panels, surveillance cameras, and proprietary monitoring stations, in compliance with legal and company requirements.
• Conduct safety and security inspections in accordance with policies and procedures.
• Maintain accurate records, logs, and checklists of security activities.
• Prepare detailed, accurate, and timely incident reports; utilize computer systems and email communications as needed.
• Respond to basic service requests and perform preventive maintenance on guest room electronic security systems and in‑room safes, when applicable.
• Manage lost and found inventory in accordance with company procedures.
• Perform traffic control and parking enforcement duties as required.
• Respond to security‑related complaints and resolve or escalate appropriately.
• Assist public safety officers as needed or requested.
• Manage key control, distribution, and accountability.
• Perform additional duties as assigned by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years of age.
• High school diploma or GED.
• Ability to lift up to 50 lbs and work in both indoor and outdoor weather conditions.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Strong verbal and written communication skills.
• Proficiency with basic computer systems used for reports, logs, and email communication.
• Required to pass a background check, drug test, and motor vehicle record (MVR) check.
• Physical stamina to remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed.
• Westgate Resorts is a Smoke and Tobacco‑Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required…