Family Support Manager for Florida- Osceola

Family Support Manager - Central Florida Osceola

Applicants for this position must live in Osceola County.

The Better Together team seeks a Family Support Manager to manage and directly support families in crisis through our Better Families Program in Central Florida, which includes Hardee, Highlands, Orange, Osceola, Polk, and Seminole Counties. He or she will direct all aspects of family support needs including evaluating the situation, matching families to approved volunteer host families, facilitating intakes, developing life goals and plans, and working with and advising host and/or mentor families to achieve successful reunification.

An ideal candidate will have a Human Service-related degree and a Masters in Social Work or equivalent experience working with vulnerable children and families. They should feel called to help children and families in crisis and share our passion for keeping children out of foster care and families together. They should have demonstrated skills in leadership, communication, organization, networking, coaching/training, and motivating volunteers and the community.

He or she will be a self-starter who is comfortable working remotely with minimal supervision, has a demonstrated ability to analyze problems and find creative solutions, and thrives when challenged.

At Better Together, we are a mission-first team that shows up with purpose, humility, and grit. Our culture is shaped by five core values that guide how we lead, how we serve, and how we grow. If these values reflect who you are and how you work, you may be a great fit for our team.

• We Love Others:
  We lead with empathy, humility, and integrity. We treat every person with dignity, make people feel seen and valued, and do what’s right even when it’s hard.
• We Choose Gratitude:
  Gratitude fuels our joy and shapes how we show up. We focus on what’s possible, not what’s missing. We uplift others, celebrate progress, and keep perspective—even in the tough seasons.
• We Are Ideal Team Players:
  We are hungry, humble, and people-smart. We take initiative, lift others up, and work wisely with all kinds of people.
• We Do Hard Things:
  We don’t quit when things get hard. We press in with courage, keep a growth mindset, and do whatever it takes to get the job done.
• We’re All In:
  We carry the mission in our hearts and act like owners. We take full responsibility, build capacity in ourselves and others, and do the work that matters most.

We don’t hire just for talent. We hire for alignment, character, and commitment to the mission. Expect honest conversations about these values throughout the hiring process.

The Family Support Manager is responsible for making decisions and taking actions appropriate to ensure that every child has a permanent home that provides physical and emotional safety. To ensure this occurs, the position has three main areas of focus:

• Assessment and Evaluation
• Matching and Support Plan Development
• Mentoring and Coaching

• Assess the needs and strengths of the parents, children, and volunteer families in order to make recommendations regarding the temporary and permanent placement of at-risk children.
• Reach agreement with volunteer families on their strengths and interests in mentoring families seeking support, including hosting at-risk children.
• Evaluate the needs for behavior changes and services required by families seeking support and make recommendations and take actions based on your independent assessment of the situation.

• Collaborate with other BT Regional Staff to match volunteer support families with families seeking support.
• Develop an individualized Support Plan based on your assessment of the characteristics, strengths, and needs of both the volunteer helper families and help-seeking families.
• Take appropriate actions to reach consensus with both families regarding the Support Plan and the general path forward for all parties.

• Provide ongoing mentorship and coaching to both volunteer and support-seeking families to ensure successful implementation of the Support Plan.
• Offer…