Program Director - Veteran Services

Employment Type: Full-Time
FLSA Classification: Exempt
Program: Veteran Connection and Suicide Prevention Program – SSG Fox SPGP
Reports To: Senior Director of Clinical Innovation
Location: Orange, Osceola, and Seminole Counties, Florida
Travel Requirements: Regular local travel throughout the service area
Compensation: $70,000 per year

Want to lead a program where strong operations and strong relationships can genuinely change lives?

The Transition House, Inc. is seeking a collaborative, mission-driven Program Director to lead our Veteran Connection and Suicide Prevention Program. Funded through the U.S. Department of Veterans Affairs Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program, this community-based program helps Veterans and other eligible individuals connect with critical support before challenges become crises.

This is a hands‑on leadership role for someone who can turn a grant‑funded vision into consistent, responsive services. You will guide a multidisciplinary team, strengthen partnerships with the VA and community providers, monitor program quality and performance, and make sure Veterans receive timely, respectful, and well‑coordinated support.

The program primarily provides non‑clinical suicide‑prevention services to individuals who may be experiencing suicide risk or significant life stressors, including homelessness, housing instability, unemployment, financial hardship, justice involvement, behavioral health or substance‑use concerns, family stress, social isolation, and disconnection from VA care.

At The Transition House, we believe strong teams create strong outcomes. Our work is centered on accountability, rehabilitation, and creating opportunities for individuals working toward stability and a stronger future.

Here, you will have the opportunity to:

• Lead a program with a clear and meaningful mission
• Build a team culture grounded in trust, accountability, and continuous learning
• Work alongside professionals who care deeply about Veterans and their families
• Strengthen partnerships across the VA, behavioral health, housing, reentry, and human‑services systems
• Grow professionally while helping shape a developing program
• Work for an organization that values employee wellbeing as much as mission impact

• Provide overall leadership and day‑to‑day management of the SSG Fox Suicide Prevention Grant Program.
• Supervise, coach, and develop Case Manager and Veteran Navigators, Veteran Peer Support Specialists, Veteran Community Outreach and Reentry staff, Family Peer Support staff, and other assigned team members.
• Conduct individual supervision, team meetings, case consultation, performance reviews, and ongoing staff development.
• Implement the approved program model, staffing plan, workflows, policies, procedures, and grant‑performance expectations.
• Promote a Veteran‑centered, trauma‑informed, strengths‑based, respectful, and recovery‑oriented culture.
• Monitor program capacity, caseload distribution, staff workload, participant flow, and timely access to services.

• Maintain effective workflows for outreach, referral, eligibility screening, enrollment, service planning, case management, peer support, family engagement, warm handoffs, crisis escalation, discharge, and follow‑up.
• Ensure Veterans are identified, screened, enrolled, connected with appropriate services, and supported throughout program participation.
• Complete required training and demonstrate competency in VA‑required suicide‑risk and mental‑health or wellbeing screening tools.
• Conduct required screenings when needed to support participant access, urgent situations, staff coverage,…