Receptionist Nithview Community - Temporary; Hamburg

RECEPTIONIST

Part-time Temporary.

Hours will be Monday-Friday and may include weekends.

Nithview Community, Tri-County Mennonite Homes; current Hamburg, ON.

Receptionist is accountable for utilizing customer service principles that strive to provide exceptional service at all times with co‑workers, residents, families and the public in their day-to-day work.

As a valued member of the team, the Receptionist demonstrates a commitment to resident safety by providing quality care in accordance with the organization’s vision and mission.

• Answering, screening and directing of all telephone calls.
• Greeting all visitors with the utmost courtesy, determining purpose of visit, and directing visitor to proper location or person as required.
• Informing team member of visitor's arrival.
• Constant monitoring of all alarms on exterior doors.
• Monitoring arrival and departure of residents from the home.
• Maintaining accurate and updated resident listings.
• Sorting and distribution of mail.
• Preparing of charts and files for new admissions.
• Logging of resident movement both into and out of facility.
• Maintaining a balanced cash box.
• Performing incidental clerical work including typing, filing, delivering messages, sorting mail, photocopying, faxing, etc.
• Mailing of all cumulated outgoing mail and preparing courier packages.
• Receiving all payments and issuing receipts for the same.
• Assisting with inner office functions as required.
• Accurate logging of fire drills.
• Tracking mobility equipment and restraints.
• Answers questions / enquiries in a prompt and professional manner.
• Conducts tours for prospective residents / families as required.
• Promotes a positive working environment with service providers and suppliers working with the Home.
• Maintains personal accountability for completion of monthly audits as assigned.
• Working in accordance with the organization’s Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act.
• Performing other duties as required.

• Minimum of two years computer experience and proven office administration skills.
• Proficient with WORD, Excel, e‑mail, internet use and computerized documentation.
• Excellent organizational skills, attention to detail, the ability to handle several tasks effectively and meet deadlines.
• Strong communication skills and friendly and courteous in dealings with all contacts.
• Effective verbal and written English communication skills required.

• High school diploma or equivalent education.

• Interaction with male and female residents of all ethnic and cultural backgrounds.
• Combination of natural light and fluorescent lighting.
• Exposure to the elements (external building and property).
• Exposure to variable temperatures both hot and cold.
• Lifting alone and with assistance.
• Pushing/pulling content.
• Crouching, kneeling, stooping/bending for short periods of time.
• Walking and climbing stairs frequently.
• Standing for long periods of time.
• Engagement and/or exposure to various therapy programs focused on providing residents with the highest quality of life in our Homes including but not limited to pet therapy, spiritual events and musical therapy.

• Full-time, part-time and casual opportunities.
• Pension plan.
• Health and dental benefits.
• Short-term disability.
• Life insurance.
• Paid orientation.
• Training opportunities and career development.
• Employee appreciation lunches and events.
• Employee Assistance Program.
• An employee Social Committee.
• Tuition support programs.
• Employee pricing on meals from our kitchen.
• A positive and supportive working environment.

Tri-County Mennonite Homes is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process.