Senior Customer Partner - Region Northeast Germany

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At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to moving forward, building a more equitable, inclusive world for our employees, our customers and our communities.

Are you ready to take on an exciting challenge as a Senior Customer Partner with Kyndryl? We re looking for a dynamic individual who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you ll create, maintain, and develop deep customer connections, building trusted relationships with top-level executives.

As a Senior Customer Partner, you ll drive proactive account growth primarily for new clients in the northern and eastern regions of Germany. Your responsibilities include developing strong relationships with customers and key business executives, addressing client queries and identifying new business opportunities among these customers.

You ll lead your portfolio accounts and drive new opportunities, expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you ll pursue and win new deals, helping take Kyndryl to new heights.

With deep knowledge of IT best practices and managing a set of regional accounts, you ll anticipate customer needs and provide innovative solutions that position Kyndryl as a market leader.

As the account owner, you ll take charge of customer satisfaction, ensuring clients are both happy and successful. Integrity guides everything you do, and you ll ensure account compliance and maintain a stellar reputation.

The Northeast region includes Schleswig-Holstein, Hamburg, Niedersachsen, Bremen, Mecklenburg-Vorpommern, Brandenburg, Berlin, Sachsen-Anhalt, Sachsen and Thüringen. Candidates should be located in or near these federal states.

You re good at what you do and have the required experience. A growth mindset and a drive for personal and professional development are important. You are customer-focused, prioritizing customer success in your work. You re open and inclusive, collaborating effectively with others.

• Serve as the main point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profit and growth
• Develop trusted advisor relationships with customer stakeholders and executive sponsors
• Ensure timely and successful delivery of solutions according to customer needs and objectives
• Communicate progress of initiatives to internal and external stakeholders
• Develop new business with existing clients and identify areas for improvement to meet sales quotas
• Forecast and track key account metrics and prepare reports on account status
• Collaborate with other sales teams to identify and grow opportunities within your territory
• Manage challenging client requests or issue escalations as needed

• Proven work experience (7+ years) in account management or a relevant role
• Ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level
• Experience with CRM software and Microsoft 365
• Excellent listening, negotiation, and presentation skills
• Experience delivering client-focused solutions
• Ability to manage multiple projects and demands while maintaining attention to detail
• Strong communication skills in a complex matrix with clients, external and internal partners, as well as cross-functional teams
• Knowledge of business and technology trends and industry best practices, especially within IT
• Strong verbal and written communication skills
• BA/BS or MA/MS degree in IT, Business Administration, Sales, or a relevant field

• Bachelor s degree or Master’s degree
• Consultative selling experience in technical solutions
• Relationship management experience
• Subject matter expertise in 1+ areas (e.g. Cloud, Network, Cybersecurity, AI, ...)
• Cross-functional…