The Senior Underwriting Consultant, Training & Development is a key role within the broader Underwriting Risk Management team with a primary focus on owning and leading new hire onboarding. This role involves creating and enhancing training content, driving the facilitation of underwriting process, and contribute to initiatives that support broader risk management activities. The ideal candidate will have a strong foundation in Manulife's underwriting philosophy, a passion for sharing their knowledge and nurturing curiosity, a continuous improvement mindset, and the ability to work independently while contributing to the success of their colleagues.
Position Responsibilities:
Training & Development (80%)
Lead the delivery of training programs for new and existing staff.
Development of learning materials and coordinate all training logistics.
Ensure and maintain Manulife's proprietary underwriting manual and other knowledge/reference documents reflect current processes and philosophy.
Risk Management (10%)
Drive audits and quality reviews of underwriting tools and decisions to ensure underwriting processes align with company standards.
Own Governance
Activities:
including managing system access and maintaining data integrity.
Manage information disclosures and dispute resolution, ensuring compliance with industry regulations.
Compliance and Monitoring:
Participate in compliance activities and monitor adherence to industry standards.
Projects (10%)
Contribute to Research & Development initiatives, business monitoring exercises, and other department needs.
Required Qualifications:
Bachelor’s degree in Business, Finance, Insurance, or a related field, or equivalent business experience.
Minimum 7 years of comprehensive underwriting experience, demonstrating a strong track record in managing complex cases.
Advanced understanding of underwriting functions, including risk assessment and decision-making processes.
Proven experience in developing and delivering training programs and materials.
Strong analytical and problem-solving skills, with the ability to conduct thorough audits and implement process improvements.
Excellent organizational and communication skills, with the ability to effectively collaborate with cross-functional teams.
Ability to manage multiple priorities and work effectively under deadlines, demonstrating strong time management skills.
Proficiency in managing digital auditing tools and systems, such as Digital Owl and SharePoint.
Demonstrated informal leadership abilities, with experience in mentoring and guiding junior staff.
Proven ability to work independently and as a self-starter, taking initiative to identify and address challenges proactively.
Expertise in medical science and its impact on mortality and morbidity.
Advanced skills in MS Office (Excel, Power
BI, PowerPoint) with a passion for continuous learning.
Strong organizational, communication, and interpersonal skills.
A growth mindset and adaptability in a dynamic environment.
Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin,…
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