Restoration Project Manager Job Kitchener area,Ontario Canada,Business

The Opportunity

This is not a “sit behind a desk and manage timelines” type of project role.

This is ownership.

You will take full control of restoration files from the moment a loss occurs through to final closeout. You will be the central point of coordination, decision-making, and communication, ensuring projects move forward efficiently while maintaining strong relationships with homeowners, adjusters, and trades.

If you thrive in environments where every day is different, where urgency meets accountability, and where your ability to lead directly impacts outcomes, this role offers a level of responsibility and visibility that is difficult to replicate.

Position Description

Own restoration projects end-to-end, from initial loss through completion

Assess damage across water, fire, smoke, mold, and related incidents

Develop scopes of work and coordinate execution across internal teams and subcontractors

Manage timelines, resources, and shifting priorities across multiple active files

Maintain accurate, detailed documentation including notes, photos, and updates

Serve as the primary point of contact for clients, adjusters, and stakeholders

Ensure projects are delivered on time, on budget, and to required standards

Participate in after-hours or emergency response as required

Experience

Direct experience in insurance restoration is essential

Proven ability to independently manage multiple active files simultaneously

Hands-on experience with emergency losses such as water, fire, smoke, and mold

Experience working with adjusters, homeowners, and subcontractors

Strong understanding of full restoration lifecycle from intake to closeout

Qualifications

Proficiency with Xactimate, Xact Analysis, Encircle, or similar platforms is strongly preferred

IICRC certifications such as WRT and FSRT are considered strong assets

Valid driver’s license with a clean driving record

Highly organized with strong documentation discipline

Calm, composed, and effective in high-pressure environments

Strong communication skills with a customer-first mindset

Decisive, accountable, and able to manage competing priorities