Position: Process Transformation Consultant – Group Benefits Operations
Location: WaterlooWe are seeking a Process Transformation Consultant to play a critical role within the Group Benefits (GB) Process Transformation team, with dedicated accountability for driving large‑scale, measurable improvements across the Group Benefits Operations business.
Reporting to the Manager, Process Transformation, this role is designed for an experienced transformation professional and certified Six Sigma Black Belt who can independently lead complex, cross‑functional initiatives; influence senior leaders; and deliver sustained operational results through disciplined continuous improvement practices.
As a Transformation Consultant, you are a process improvement leader with strong operational instincts and a bias for action. You will own end‑to‑end improvement initiatives, from identifying performance gaps and root causes through designing, implementing, and sustaining improved ways of working.
Working directly with GB Operations Managers, Directors, and the AVP, you will lead rigorous, data‑driven problem solving focused on eliminating waste, improving flow, reducing variation, and strengthening controls. You will challenge existing processes, test assumptions with data, and apply Lean Six Sigma discipline to ensure improvements are scalable and sustained over time.
This role is fully dedicated to Group Benefits Operations and carries clear accountability for measurable operational results, not just analysis or recommendations.
Position Responsibilities:
Process Improvement & Operational Excellence Leadership
Identify, prioritize, and lead high‑impact process improvement initiatives aligned to GB Operations and SFS performance objectivesApply DMAIC to diagnose complex operational issues, identify root causes, and implement practical, sustainable solutionsOwn improvement outcomes, including cycle time reduction, capacity release, quality improvement, and service performanceValue Stream & Flow Optimization
Lead end‑to‑end value stream mapping to understand flow across functions and identify bottlenecks, constraints, rework, and non‑value‑added activityAssess handoffs, policies, and decision points that drive delays or variationDesign future‑state processes that improve throughput, stability, and customer and colleague experienceData‑Driven Problem Solving & Controls
Establish performance baselines using operational data and metricsUse statistical and analytical techniques to identify variation, trends, and improvement opportunitiesDefine and implement control plans, KPIs, and visual management to ensure gains are sustainedEnablement of Solutions & Automation
Partner with technology, automation, and delivery teams to enable process improvements through low‑code automation, workflow tooling, or GenAI solutions where appropriateFrame improvement opportunities so they are process‑led and outcome‑focused, with solution development executed by specialist teamsEnsure technology changes reinforce improved processes rather than digitizing wasteStakeholder Engagement & Change Adoption
Work directly with SFS leadership to align on problem statements, priorities, and success measuresLead cross‑functional working sessions to test solutions, resolve constraints, and drive implementationPartner with change management resources to ensure improvements are embedded, adopted, and sustainedContinuous Improvement Capability Building
Coach and support analysts and team members in Lean, Six Sigma, and structured problem‑solving techniquesContribute to the maturation of GB Process Transformation standards, tools, and practicesRequired Qualifications:
Six Sigma Green Belt certification required (Black Belt preferred), with the ability to independently lead complex transformation initiatives in a dynamic environment5+ years of experience in process transformation, continuous improvement, or operational excellence, preferably within Financial Services, Group Benefits, Insurance, or another regulated operations environmentProven track record of leading complex, cross‑functional transformation initiatives and delivering measurable operational and financial resultsDeep expertise in Lean, Six Sigma, and value stream management, with…
