Operations Specialist - Trust Accounting Controls

Location: Waterloo

From new regulations to globalization, the pace and extent of changes in the accounting profession are significant. The diversity and complexity of our investment environment makes our accounting and finance opportunities challenging.

The Senior Analyst, Trust Accounting & Controls will report to the Manager, Trust Accounting & Controls. The primary responsibilities of the incumbent are to record detailed cash journal entries, perform various reconciliations/controls for Mutual Fund Trust cash movement and GRS stock plan products. The control reviews will be to identify issues/accuracy as well as to work with senior staff in propose operational efficiencies and support internal stakeholders.

Position Responsibilities

Performs daily, weekly, and monthly account reconciliations from low to medium complexity; requires technical awareness of internal system such as the General Ledger and Administration platforms.

Perform monthly dividend and asset reconciliations for Stock Plans; requires technical awareness of internal systems such as MPS and custody platforms.

Applies accounting and internal control processes through the monitoring and clearing of suspense accounts, and identifies and resolves issues.

Analyzes daily outstanding items and resolves routine errors in a timely manner, escalating non-routine errors to manager as necessary. Contact internal stakeholders to make sure issues are resolved and provide support through correction process.

Prepare and process detailed journal entries; prepare backup information and analysis of accounting entries.

Provide support to others within the Trust Accounting Services teams to ensure adequate coverage on all tasks, as directed.

Prepare the funding for various bank accounts to cover the cash movement for related expenses and investment allocation through treasury management platform.

Required Qualifications

Bachelor’s degree in Accounting or Finance with a minimum of 3 years relevant experience in Fund Accounting or Accounting Firms.

Knowledge of accounting principles.

Attention to detail and accuracy.

Good analytical and problem‑solving skills.

Proficiency with MS Office, specifically Excel (advanced).

Preferred Qualifications

Ability to meet tight deadlines and multiple priorities.

Controls and reporting experience an asset.

Operational background or understanding of operational environment, an asset.

Knowledge of Retail Wealth Management products (Mutual Funds, Segregated Funds) and admin systems (Lawson, IFast, MPS) would be an asset.

Proactive, resourceful and a self‑starter.

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

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