Senior Engineering Manager, Custom Development Services
Job in
Kitchener, Ontario, Canada
Listing for:
D2L
Full Time
position
Listed on 2026-02-16
Job specializations:
-
Management
IT Project Manager
Job Description & How to Apply Below
General Description:
The Manager, Custom Development Services is responsible for leading revenue generating, Custom Development Services team that delivers innovative solutions and exceptional customer experience to our client base. Your teams mission is to help our customers extend the capability of the Brightspace platform through public facing APIs, integration and extension points. You are charged with continuing to grow and develop a team of highly skilled and passionate full-stack and front-end web developers.
You are an innovative, customer oriented, seasoned technical leader. Possesses a strong entrepreneurial spirit. Is an expert in cutting edge development practices. Enjoys working with external customers and internal partners to build a growing line of business, while bringing inspiration and fun each and every day. You’ll reap the rewards of your efforts watching the team grow and deliver exceptional customer experience to our clients.
Major Responsibilities (How Will I Make an Impact?):
This role is accountable for managing a revenue generating, Custom Development Services team that delivers innovative solutions and exceptional customer experience to our client base.
Performance and People
You are passionate about people leadership.You will manage a team of Front End Web Developers and Full Stack Software DevelopersYou will coach and provide opportunities to grow their skills, provide career path opportunities, give regular feedback, and create a collaborative and open environment.You will create and manage a web of internal team relationships and look for opportunities to collaborate and knowledge share between your team, and groups such as Product Management, Product Development, Sales, and other Services teams.You will work closely with Product Management and Product Development to evolve and align to D2L SDK practicesClients and Projects
Clients are of utmost importance to you.You will act as trusted client-advocate within the D2L organization by helping assigned clients design and build extensible platform solutionsYou will provide consulting in a pre-sales capacity to support scoping, pricing and pitching new opportunitiesYou will provide agile development leadership to drive successful completion of client engagements for your teamYou will build and maintain positive relationships and encourage open dialogue and feedback with clients.You will act as a leadership sponsor and escalation point for customers, representing Services leadership with customer executives.Your efforts will drive toward achievement of a 95%+ average CSAT score with our clients.You will represent Services leadership internally with executive level communication regarding individual project and overall portfolio health.Departmental and Revenue
You are focused on delivering business results.You are responsible for forecasting and revenue delivery against plan services revenue.You are responsible for budget adherence across our entire portfolio projects and driving billable utilization in the team to achieve 40%+ margin.You are responsible for driving a maintenance revenue stream and ensuring quality + profitable delivery of solution maintenance against delivered solutions.You will be responsible for managing, planning, and reporting on projects and business metrics for the team, including financial, customer satisfaction, and projects success.You will establish a cost effective scalable partner network to ensure a quality elastic supply network is available to ensure capacity is not a limiting factor to revenue delivery.Solutions & Offerings
You will drive innovation and continual improvement within the department.You will partner cross functionally to support GTM readiness for new offerings.You will work with teams across Services & broader D2L to bring new solution offerings to market based on feedback from the team and clients.You will identify opportunities to standardize and productize custom solutions for re-sale.You will proactively look for opportunities to grow the business and provide value to existing clients and prospects through new and improved capabilities and practices across the team.Competen…
Position Requirements
10+ Years
work experience
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