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Manager, Business Analysis

Job in Waterloo, Kitchener, Ontario, Canada
Listing for: OTIP RAEO
Full Time position
Listed on 2026-02-17
Job specializations:
  • Management
    Business Management, Business Analyst
  • Business
    Business Management, Business Analyst
Job Description & How to Apply Below
Location: Waterloo

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do.

Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

The Manager, Business Analysis is responsible to manage a team of analysts and senior analysts with a responsibility for delivering business requirements on a broad range of projects and/or programs varying in risk, size and complexity while aligning to business strategies. This role will provide management, direction and coaching to develop organizational capabilities to meet/exceed strategic goals and achieve business results.

What You’ll Do:

Reporting to the Project Management Office Director, your principal responsibilities will be the following:

Project Delivery

  • Manages delivery of the business analysis function in support of project/program delivery across OTIP, balancing project methodology with practical processes to ensure alignment with project/program deliverables and the measurement/realization of project benefits.

  • Manages resource allocations based on skills and capabilities while setting clear expectations on work packages to effectively manage business analysis efforts in support of project/program delivery.

  • Responsible for the quality of artifacts and tracking individual progress based on performance measures/metrics.

  • Ensures process, methodologies and tools are considered and applied appropriately and timely.

  • Provides management support and input to the required business analysis deliverables/documentation and monitor/assess to mitigate risks, ensure quality outputs, and track progress.

  • Business Analysis Practice

  • Develops and implements a business analysis framework in support of an enterprise standard methodology in requirements planning, analysis and documentation, requirements management and support.

  • Responsible for the development of templates, best practices, learning tools and professional development with focus on reusability, scalability, innovation, and enterprise solutions.

  • Act as a consultant / resource to business partners and stakeholders at all levels by promoting and developing awareness of business analysis, requirements discipline and best practices

  • Maintains a high level of awareness of current enterprise, industry trends and best practices as it relates to business analysis and is considered a subject matter expert with advanced knowledge of the business analysis discipline.

  • Leadership

  • Responsible for team development through recruiting, leading, coaching, mentoring, and developing team members.

  • With a strong sense of business insight and spirit of collaboration, builds and maintains relationships with management, staff and other stakeholders including vendors. As part of the ESO management team, develops and maintains, models and processes for engaging and informing stakeholders. Engagement and informing may include items such as business trends, metrics, and cross departmental education.

  • As a leader, fosters balance between change and continuity, and acts as effective liaison in challenging situations to achieve desired results. Demonstrates a commitment to accept, implement and lead the behavioral and technical changes required to achieve organizational goals.

  • Creates an environment to engage and develop others to work congruently toward achieving common goals within the direct team and in the organization at large.

  • Develops and manages departmental goals, effective KPIs and roadmaps based on defined strategies and goals. Identifies and evaluates trends and options.

  • Qualifications

    Let’s Talk

    About You:

    This is the unique blend of skills and experience we would love to see in an…

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