Strategic Knowledge Management Lead

Elevate customer success at Jobber by managing knowledge systems and AI capabilities. This senior leadership role requires innovative thinking to enhance team enablement with continuous knowledge flow.

In this Senior Manager position, you will implement effective governance of knowledge systems and ensure teams have the needed insights for success. Your expertise will guide the development of scalable processes, AI-enhanced workflows, and vital metrics for measuring knowledge efficacy.

Key Responsibilities:

• Oversee knowledge lifecycle management and governance frameworks

• Develop and maintain scalable content and knowledge systems

• Define and analyze key performance metrics for knowledge health

• Advocate for AI readiness in knowledge assets

• Collaborate with cross-functional teams to translate insights into action

Requirements:

• Extensive experience leading Knowledge Management in fast-paced SaaS

• Proven ability to mentor and grow high-performing teams

• Deep understanding of KM practices and governance

• Familiarity with AI workflows impacting knowledge quality

• Strong communication skills across multiple stakeholders

Transform customer support experiences at Jobber by leveraging your strategic expertise in knowledge management and AI systems.
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