VP, Solution Delivery

Job Title: VP, Solution Delivery

Reports to: CEO

Term: Full-Time Continuing

Primary

Location:

Hybrid/Remote (Ottawa Preferred)

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there’s a literature review. At DistillerSR Inc., we’re changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world’s leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research.

DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life-changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market. At DistillerSR, we have three core values:
Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.

DistillerSR is seeking a VP, Solution Delivery to lead and scale the organization responsible for delivering services to our SaaS platform customers in the life sciences market. In this P&L role the successful candidate will own customer-facing service offerings, including customer onboarding, implementation, managed services, support, training, and custom development/integration work, with the mandate of deepening our footprint inside enterprise and mid-market accounts.

This newly established position will ensure scalable delivery of solutions and services that meet or exceed client expectations and drive business growth.

• Own the P&L for Solution Delivery offerings
• Manage a mix of fixed-fee and time-and-materials engagements, improving margin, forecasting accuracy, and utilization over time
• Partner with Finance to build the operating rhythm (pricing, staffing models, revenue recognition) needed to run delivery as a business
• Define and track key performance indicators (KPIs) related to effective solution delivery

• Lead and develop the teams delivering to customers:
  Implementation/Onboarding Project Managers, Solution Architects/Engineers, Managed Services/Support Delivery, Training Specialists and Customer Support
• Manage the organizational structure, hiring plan, and career paths needed to scale the function well beyond its current size
• Cross-Functional collaboration with Sales, Marketing, and Product Engineering teams to ensure a unified approach to client engagement and service delivery
• Maintain a culture of accountability, customer obsession, and operational excellence

• Act as a senior technical and strategic partner to Sales in enterprise deal cycles, bringing delivery credibility and domain expertise to help close and expand relationships
• Identify expansion opportunities within existing enterprise accounts (deeper and broader adoption across teams and use cases) and hand off qualified opportunities to Sales
• Serve as an executive point of escalation and relationship owner for DistillerSR's large accounts

• 10 years of experience in services/delivery leadership, including direct experience owning a services P&L
• Experience in a life sciences services business (e.g., a CRO or similar regulated life sciences services organization).
• Formal education in a directly related field of study such as Business, Life Sciences, Computer Science, or Engineering
• A track record of scaling a service delivery organization
• Experience delivering to both enterprise and mid-market customers
• Exceptional communication and relationship building skills
• Experience operating across global/multi-region markets
• Demonstrated ability to act as a trusted advisor in sales cycles

• Direct experience with regulatory, evidence-based, or scientific-content workflows (medical device/pharma regulatory submissions, PV, systematic review, or similar)
• Enterprise SaaS/software services background in addition to life sciences services experience

Salary Range: $160,928 to $185,067

Compensation is determined based on factors such as…