Operational Service Manager in Ontario

Join Premier Equipment as an Operational Service Manager to shape exceptional service standards in Ontario's agricultural sector. Lead a team dedicated to maintaining equipment performance and customer satisfaction.

You’ll step into a key leadership position, managing a team of technicians and service advisors who play a crucial role in minimizing downtime for clients across various industries. In this role, you will leverage your operational expertise to ensure a high-quality customer experience while driving team success and optimizing workflow. Your focus on continuous improvement will set new benchmarks for service delivery.

Key Responsibilities:

• Develop and retain skilled technicians and advisors

• Manage customer experiences from inquiry to invoicing

• Establish clear performance goals and metrics

• Optimize tools, scheduling, and department workflow

• Engage with Parts and Sales for cohesive operations

Requirements:

• Experience managing teams in technical settings

• In-depth knowledge of shop management and service metrics

• Strong customer-first mentality under pressure

• Proven decision-making during peak operation times

• Integrity and trustworthiness as core values

Lead service operations with Premier Equipment, enhancing both team performance and customer relations.
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