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Customer Operations Leader: Drive Experience & Improvement

Job in Kitchener, Ontario, M2A, Canada
Listing for: 407 Etr
Full Time position
Listed on 2026-08-01
Job specializations:
  • Management
    Operations Management
Job Description & How to Apply Below

407 ETR is seeking a Manager, Customer Operations to lead customer-focused operational strategies at the Woodbridge location. You will guide service delivery enhancements, coach direct reports, and drive continuous improvement across channels including phone, web, and mobile.

This role emphasizes data-driven decision making and strong stakeholder partnerships. With 5+ years of managerial experience in customer operations, you will manage initiatives, monitor KPIs, and ensure alignment with

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