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AI-Driven Learning & Quality Enablement Leader

Job in Kitchener, Ontario, M2A, Canada
Listing for: Community Trust Company
Full Time position
Listed on 2026-08-01
Job specializations:
  • Management
    Change Management, AI Business & Operations
Job Description & How to Apply Below

Questrade Financial Group is hiring a Senior Manager, Learning, Quality & Enablement to lead design, delivery, and continuous improvement of learning programs and service quality across Sales & Service. This role guides training efforts for specialist operations, equips leaders with coaching tools, and leverages AI to enhance program impact and measurement.

You will supervise trainers, collaborate across departments, and use data to demonstrate improvements in employee performance and customer

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