Executive - Vice President of LTL Operations

Executive - Vice President of LTL Operations Job Description

Posted Monday, July 27, 2026 at 4:00 a.m.

We Bring Food to Your Family’s Table

The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg.

In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Shift: days, Monday
- Friday, 8:00am-5:00pm.
* Must be willing to work all shifts as required.

Travel is also required

Reporting to the President & Chief Operating Officer, the Vice President, Canadian LTL Operations leads Erb's Canadian LTL network across 8-10 terminals in Ontario, Quebec, and Manitoba, providing strategic direction to ensure safe, efficient, and profitable operations. As a member of the Executive Leadership Team, this role is responsible for driving operational excellence, safety, profitability, and exceptional customer experience while ensuring consistency across the network.

The Vice President sets the operational vision, leads continuous improvement initiatives, and develops future leaders to support the long‑term success of the business. The Vice President, Canadian LTL Operations is accountable for delivering results aligned with the Company's strategic objectives.

• Ensure compliance with the Canada Labour Code, applicable provincial legislation, transportation regulations (including hours of service), food safety standards, and Company policies.
• Partner with Health & Safety and Driver Services to reduce workplace injuries and vehicle incidents.
• Ensure operational readiness for regulatory inspections and audits.
• Promote proactive risk management and continuous safety improvement.
• Foster a culture where every employee is empowered to identify and address safety concerns.
• Establish national service standards across all terminals.
• Drive improvements in:
  • On-time performance
  • Freight quality
  • Claims reduction
  • Temperature integrity
  • Customer satisfaction
• Drive Customer Service and partner with Sales to strengthen customer relationships.
• Ensure operational decisions support long‑term customer retention and growth.
• Lead service recovery efforts for major operational disruptions.

• Develop and execute the operational strategy for Canada's terminal network; standardize operating practices across all locations.
• Improve productivity through data‑driven decision making, optimizing Dock operations, Freight flow, Equipment utilization, Labour productivity, Linehaul efficiency, Terminal capacity
• Lead continuous improvement initiatives utilizing Lean principles and operational best practices.
• Evaluate new technologies and automation opportunities that improve operational performance.
• Develop and manage annual operating budgets; achieve productivity and profitability targets.
• Manage labour and operating expenses; optimize asset utilization.
• Support capital planning and investment decisions.
• Improve operating ratio and EBITDA contribution; monitor key financial and operational performance indicators.
• Identify opportunities for sustainable cost reduction while maintaining service quality.
• Lead, mentor, and develop Terminal Managers and operational leaders.
• Build succession plans for critical leadership positions.
• Establish leadership expectations and performance standards across the network.
• Partner with Human Resources to strengthen recruitment, onboarding, leadership development, employee engagement, and performance management.
• Foster a workplace culture aligned with Erb's STRIDES Values.
• Promote collaboration across operations and corporate departments.
• Develop long‑term operational strategies that support business growth.
• Participate in strategic planning as a…