Order Management Lead

Order Management Lead Scarborough, ON | Full-Time (On-Site) | Senior (5+ years)

About us

In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance.
We are driven by a commitment to advancing the energy sector through innovative technology and sustainable practices. Our culture emphasizes continuous improvement, attention to detail, and adaptability, while fostering an inclusive and respectful environment where diverse perspectives are valued and everyone has the opportunity to contribute and succeed.

• Trust
• Responsibility
• Excellence
• Navigating Change
• Candor
• Humility

As the Order Management Team Lead at Trench Canada Coils, you will lead a high-performing team responsible for executing customer orders for complex, custom-engineered high-voltage equipment. While providing day-to-day leadership, coaching, and operational direction, you will also maintain ownership of a portfolio of customer accounts and orders, ensuring the same high standards of execution expected across the team. By remaining actively engaged in order execution, you will lead by example, support your team in resolving challenges, and help ensure customer commitments are delivered safely, on time, and with the highest levels of quality, efficiency, and customer satisfaction.
This role requires someone who is action-oriented, able to make decisions quickly, and skilled at mobilizing Manufacturing, Planning, Engineering, Procurement, Logistics, Sales, and other stakeholders to deliver results. You will coordinate revenue forecasting, remove execution barriers, establish operational priorities, and drive accountability across the Order Management function to consistently achieve customer and business commitments.
As part of Trench's continuous digital transformation, you will champion the adoption of modern digital and AI-enabled tools within the Order Management organization. We are looking for a leader who embraces technology, leverages AI to improve productivity and decision-making, and continuously identifies opportunities to simplify processes, eliminate waste, and enhance the customer experience.

• Lead, coach, and develop the Order Management team to deliver excellence across the full order lifecycle, from sales handover through successful delivery and project closure.
• Manage a portfolio of customer accounts and orders while providing operational leadership to the Order Management team, leading by example and supporting the successful execution of customer commitments.
• Coordinate monthly revenue forecasting and proactively drive the team and stakeholders to achieve revenue targets.
• Own and monitor the order pipeline; identify execution risks, remove barriers, drive accountability, and escalation issues as needed.
• Ensure adherence to clean handover policies, SAP order management processes, and customer documentation standards.
• Align with Planning, Engineering, Production, Procurement, Logistics, Finance, and Sales to proactively mitigate risks and ensure timely order execution.
• Conduct regular operational reviews with the team and key functional stakeholders to monitor priorities, workload, risks, and customer commitments.
• Track and improve KPIs including order cycle time, backlog conversion, on-time delivery, revenue realization, documentation performance, customer satisfaction, and team productivity.
• Champion the adoption of AI-enabled tools and digital solutions across the Order Management function, coaching team members on their effective use and identifying opportunities to automate
  repetitive work, improve decision-making, streamline workflows, and enhance operational performance.
• Lead and support continuous improvement initiatives across tools, processes, and team performance.
• Act as the primary escalation point for internal and external issues related to order execution, customer commitments, and operational performance.

• 5+ years of experience in Order Management,…