Wireless Sales Supervisor

About the Company  As the Working and Learning Company, Staples Canada is a dynamic, inspiring partner to our customers and the communities in which we live. We inspire people to work smarter, learn more, and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.

Job Summary  As the Wireless Sales Supervisor, you champion the customer experience in the wireless department. You help our consumers and business customers achieve their working and learning goals by sharing your knowledge, experiences, and enthusiasm about the latest wireless products, services, and trends. Primarily a sales position, you partner with management to determine and deliver on daily financial and non‑financial goals.
Responsibilities   Partner with management to identify and achieve short‑ and long‑term goals for the wireless department.
Ensure the team understands the connection between store financial success and the wireless department.
Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets.
Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk.
Effectively resolve customer concerns and escalate to management when appropriate.
Perform follow‑up calls to solicit feedback on sales and promote additional products and services where applicable.
Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities.
Work with various market leaders, including the General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager, to target and generate business sales leads and referrals.
Provide management with relevant sales information.
Participate in the recruitment, hiring and onboarding processes within the department.
Be accountable for training and coaching associates in all aspects of sales and customer engagement.
Understand and adhere to all asset protection and privacy policies, and coach others to do so as well.
Qualifications   Completion of post‑secondary education is preferred.
2+ years of wireless sales experience.
1+ year in a supervisory role with direct accountability for achieving sales targets is preferred.
Ability to resolve client concerns in a diplomatic manner.
Ability to plan, organize and prioritize efficiently to handle daily responsibilities and serve customers.
Capacity to work independently and seek out assistance as required.
Benefits   Associate discount.
Health and Dental benefits.
RRSP/DPSP.
Performance bonuses.
Learning & Development programs.
And more.
Inclusive & Diverse Workforce  Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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