Solutions Architect

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart.

No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

You are passionate about education technology and love the deeper technical aspects of SaaS platforms. Your curiosity leads you down paths that promote future technological solutions that make life better for anyone in need. You enjoy seeking out and solving complex challenges that can simplify and improve how many organizations use technology. You are the type of person who sees any problem as an opportunity to build success.

You are keen to bring your technical acumen, creativity and enthusiasm to D2L to help us transform the way the world learns.

Our customers’ability to grow and succeeddepends ontrustedintegrationwiththeir tech ecosystem.

Your mission will be to help customers find solutions that connect their technical and integration requirements toD2L products.

As a Solutions Architect,youare the maintechnicalescalation pointforour

Solutions

Engineers (alsoknown as Sales Engineersor SEs). Whentechnical challenges go beyond the scopeor expectation of SE knowledge, you willassistwith scopingrequirements and presentingtechnicalsolutions to helpwin sales opportunities.

Additionally, you will serve in an advisory capacity for selling and positioning implementationandconsulting servicesnecessaryto achieveacustomer’stechnical goals,in collaboration with D2L’s Services teams.

Youdemonstratea strong senseof urgency and understand the concepts of providing an excellent customer experience within a sales support role.

Youhave an equal love for technical solutioning(the how) and deeply understanding a customer’sbusiness challenges, technical requirements, and goals(the why).

As a Solutions Architect at D2L, you play a key rolein:

• Sales Support :
  
  Partnering with Solutions Engineers(SEs) as a technical expertand escalation pointfor sales opportunities:scopingcomplextechnical requirements,writingresponses, and presenting technical solutionsasrequired.
• Customer Engagement :
  In collaboration with SEs,engaging with prospective and current customers to deeply understand their technical challenges, business goals, and integration needs; and presenting a compelling case for how we will best support.
• Technical Solution Design :
  
  Designing, documenting, and presentingsolutionsfor sales opportunitiesrelated to technical and partnerintegrations, security, data exchange,implementation, and more.
• Value Orientated Delivery :
  
  Building trust with both customers and internal stakeholdersbyusing strong value-orientation to understand the ultimate business goals and challenges to solvefor, and designing the most effective technological solution aligned to those goals. Usingstrong communication skills to clearlyarticulatethe impact of your proposed solutiontodrivingsuccess to goals.
• Risk Mitigation :
  
  Assessingand mitigatingpotentialblockers tuttechnical wininsales opportunities; assessing and mitigating risks…