Director, Membership

Communitech helps tech companies start, grow, and succeed in Waterloo Region.

We're building a tech ecosystem that is proudly local, globally ambitious and powered by community.

Since 1997, Communitech has brought community and tech together to build Canada's most vibrant innovation ecosystem. We connect local startups and scale-ups to the support they need to grow, compete and lead.

Today, that means helping trusted AI solutions reach the market, turning bold ideas into valuable IP, expanding peer and advisory networks for founders, and uniting voices through the Waterloo Tech Coalition to take on the issues that matter most.

Our goal is to keep Waterloo Region the most connected, collaborative, and resilient tech hub in the country.

We're looking to grow our team with passionate people – people who believe in our mission and who are willing to do what it takes to help our founders succeed. If you like to work collaboratively, get s#!t done and be a champion for Canadian tech, we want to hear from you. Wonder what it's like to work at Communitech? Learn more at  .

The Director, Membership is responsible for driving membership growth, member engagement and retention. Reporting to the Chief Operating Officer, this role leads the strategy and execution of Communitech's membership model, ensuring companies receive meaningful value while supporting organizational growth and sustainability.

This is a highly external, relationship-driven leadership role for someone who enjoys building new relationships, identifying opportunities and converting prospects into active members. The successful candidate is a network builder. They are energized by meeting founders, executives and ecosystem leaders, uncovering opportunities, opening doors and growing Communitech's membership base. While they are committed to delivering exceptional value to existing members, they are equally focused on attracting new companies into the community and achieving ambitious targets.

The Director, Membership oversees Membership and Community Operations team members, and works closely with the COO to ensure Communitech remains deeply connected to the evolving needs of startups, scale-ups and technology companies across Waterloo Region.

Drive Membership Growth and Development:

Own membership growth and development

Build and manage a robust pipeline of prospective member companies.

Proactively identify, engage and convert startups, scale-ups and technology companies that would benefit from Communitech membership.

Develop outreach strategies, referral channels and partnership opportunities that generate new membership leads.

Spend significant time externally building relationships with founders, executives, investors and ecosystem partners.

Represent Communitech at industry events, networking opportunities and community gatherings to identify growth opportunities and expand awareness of the organization.

Lead membership sales conversations from initial outreach through onboarding.

Maintain strong pipeline discipline, forecasting and reporting practices.

Continuously evaluate market opportunities and ecosystem trends to identify new avenues for member value.

Partner closely with Marketing, Business Development and the COO to align membership growth efforts with organizational priorities.

Lead Member Engagement and Success:

Ensure members experience Communitech as practical, relevant, responsive and deeply connected to their needs.

Build strong relationships with member companies and serve as a trusted partner to founders, executives and operators.

Develop strategies that increase member engagement, participation, retention and advocacy.

Create and continuously improve member journeys that help companies access the right services, programs, events and connections at the right time.

Identify members at risk of disengagement and proactively develop retention plans.

Ensure Communitech's membership experience evolves alongside the changing needs of technology companies.

Own Membership Operations:

Oversee membership onboarding, account management, renewals, upgrades and relationship management.

Establish service standards, operating procedures and performance metrics that create a consistent and high-quality member experience.

Monitor membership performance through engagement data, feedback, retention metrics and revenue indicators.

Develop membership reporting and forecasting to support strategic decision-making.

Ensure operational excellence across all…