Store Leader - Kittery Outlets

Kate Spade New York, a lifestyle brand in the Tapestry portfolio, specializes in handbags, ready‑to‑wear, jewelry, footwear, and home decor. The position welcomes a leader who will drive productivity, profitability, and brand experience across a busy retail environment.

• Model Kate Spade New York service behaviors and selling standards, coaching in real time to ensure a premium client experience.
• Drive clienteling and omni‑channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank‑you follow‑ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship‑from‑store, BOPIS).
• Empower the team to resolve customer issues swiftly and leverage social selling programs, including live‑stream shopping where applicable.
• Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.

• Recruit, onboard, train, and motivate a high‑performing team that reflects Kate Spade New York’s brand values.
• Set clear goals and provide ongoing coaching and performance management, including regular check‑ins and annual evaluations.
• Recognize and reward strong performance while addressing underperformance through targeted development plans.
• Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.

• Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
• Analyze selling reports and business trends to identify opportunities and implement action plans.
• Collaborate with leadership and cross‑functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.

• Communicate Kate Spade New York’s aesthetic, philosophy, and lifestyle to both team members and clients.
• Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand‑right storytelling through displays and windows.

• Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
• Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
• Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
• Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching, stakeholder management, strong communication, conflict mediation, time management, and data‑driven decision‑making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (required for EU).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally) and maneuver sales floor and stockroom.

Schedule:

Flexible schedule required to meet business needs, including nights, weekends, peak‑busy seasons, and high‑traffic retail days (including, but not limited to, public holidays).

$30.00 – $44.75 per hour.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Kate Spade is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA):
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or e