Assistant Store Leader - Kittery Outlets

Assistant Store Leader - Kittery Premium Outlets

As an Assistant Store Leader, you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni‑channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.

• Model Kate Spade Service behaviors and selling standards; lead a high‑energy, client‑focused environment.
• Drive omni‑channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead customer data capture to support marketing and repeat business.

• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
• Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
• Act as Store Leader in their absence; foster an inclusive, motivating culture.
• Build community networks to support recruiting and brand awareness.

• Own store sales plans and forecasts; create action plans to address business opportunities.
• Inspire the team to exceed performance standards across all selling channels.
• Partner with corporate teams to analyze market data and optimize strategies.

• Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
• Execute visual directives and ensure an impeccable store environment.
• Communicate sell‑through, stock trends, and customer feedback to improve results.

• Oversee opening/closing procedures, cash handling, and facility security.
• Manage schedules and payroll budgets; adjust staffing to business needs.
• Ensure compliance with policies, safety, and loss prevention standards.
• Support inventory management, cycle counts, and shipment accuracy.
• Manage live stream shopping sessions and leverage social media trends to drive engagement.

• 2+ years of retail management experience (fashion/lifestyle or comparable environment). A combination of education and experience will be considered.
• Strong leadership communication and organizational skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• Strong English language proficiency. (for EU)

Schedule:

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Physical Demands:
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

• Courage: Don’t hold back anything that needs to be said; provide current, direct, complete, and actionable feedback to others; let people know where they stand; face people problems quickly and directly; not afraid to take negative action when necessary.
• Creativity: Come up with new and unique ideas; make connections among previously unrelated notions; be original and value‑added in brainstorming settings.
• Customer Focus: Dedicated to meeting internal and external customers’ expectations; use first‑hand customer information for improvements; act with customers in mind; establish and maintain effective relationships and gain trust and respect.
• Dealing with Ambiguity: Effectively cope with change; shift gears comfortably; decide and act without the total picture; not upset when things are up in the air; handle risk and uncertainty.
• Drive for Results: Exceed goals; be one of the top performers; bottom‑line oriented; push self and others for results.
• Interpersonal Savvy: Relate well to all kinds of people; build rapport; use diplomacy and tact; diffuse high‑tension situations comfortably.
• Learning on the Fly: Learn quickly when facing new problems; be a relentless and versatile learner; analyze successes and failures; experiment and try solutions; enjoy challenges; grasp…