Supervisor, Retail, Retail & Store Manager

Overview

Kate Spade New York is a global lifestyle brand offering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home decor, and more. The Supervisor supports store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. Acting as a brand ambassador, the Supervisor sets the sales floor tone, leads by example, and elevates service, selling behaviors, and operational excellence.

Kate Spade New York is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible and to equity, inclusion, and diversity.

• Sales & KPIs — Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Client & Service Excellence — Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Leadership & People Development — Coach the team on goals and performance; support recruitment, onboarding, and ongoing development; provide feedback to store leadership on individual performance and development needs; advocate for the team; foster an inclusive, equitable, and diverse culture.
• Operational Excellence & Compliance — Perform and supervise opening/closing procedures, cash handling, bank deposits, register operations, and securing the facility; accurately process POS transactions and inventory functions to maintain inventory integrity; keep an organized stockroom and direct timely replenishment.
• Omni-Channel, Digital & Data — Drive omni-channel and virtual selling initiatives (including live-stream shopping); promote brand-safe social media engagement and awareness of trends; lead customer data capture to grow loyalty and repeat purchases.

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred) with a combination of education and experience considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency. (for EU)

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy seasons, and high-traffic retail days, including public holidays.

This document is a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Our Competencies for All Employees

• Courage
• Creativity
• Customer Focus
• Dealing with Ambiguity
• Drive for Results
• Interpersonal Savvy
• Learning on the Fly

Our Competencies for All People Managers

• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

Kate Spade is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected status.

Tapestry will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodations to complete the application process, please contact Tapestry People Services at or e

$16.00-$24.75 per hour

Medical, Dental, Vision, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance. A complete list of U.S. corporate compensation and benefits is available elsewhere.