Shift supervisor, Retail

Overview

Who We Are — At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile to ensure that every Lindt experience is exceptional. Our culture is defined by Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment.

Position

Purpose:

As a Shift Supervisor at Lindt USA, you will contribute to creating a positive and engaging in-store experience for customers. With Lindt Chocolate Shops across the U.S., our retail teams deliver a premium customer experience. A positive, highly engaged, self-starter mindset helps satisfy customers with every interaction.

• Sales:
  Ensure store meets or exceeds weekly, monthly, and annual sales plans and contribute to the district’s sales plan achievement. Communicate the sales mission to staff in actionable terms and assist with developing each team member’s commitment to sales results.
• Supervision:
  Model and supervise staff to achieve sales goals, KPIs, ADS, UPT, conversion, and other company standards. Demonstrate Lindt standards in daily activities (e.g., 4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus).
• Stock and Inventory:
  Monitor and escalate stock levels to Store Management to avoid out-of-stocks, overstocks, and dated product.
• Staff Development:
  Support Store Manager with training of sales staff per Lindt & Sprüngli guidelines to ensure a knowledgeable and friendly team. Train staff on sales techniques and product knowledge to accurately represent the brand.
• Operations:
  Ensure store meets company standards for operational controls and compliance. Handle inventory control, shrink, cash management (POS, paperwork, logs, policies & procedures).
• Quality Assurance:
  Comply with all QA policies and maintain store cleanliness.
• Escalation:
  Escalate issues to Store Management professionally and in a timely manner.

• Skills & Knowledge: Proven sales background; ability to take direction and delegate effectively; basic math and/or accounting skills.
• Experience: Prior retail experience, preferably in a specialty retail environment.
• Physical Requirements: Regularly lift and/or move up to 10 pounds, frequently up to 35 pounds, occasionally up to 50 pounds; ability to climb, balance, stoop, kneel, crouch and reach with arms.
• Education: High School Graduate or equivalent.
• Other Requirements: Availability to work nights, weekends (Saturday and Sundays) and holidays.

• Total Rewards:
  Compensation: $17-$18 per hour. Salary range reflects market rates based on size, revenue, and location. Starting pay determined by factors including skills, knowledge, and experience, as well as market conditions. A bonus and/or long-term incentive may be included.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.

If you are looking to join a winning team, contact us!

Join us in our journey of excellence, impact, and growth. Across our diverse local teams, we think globally and act locally, empowering people to grow, take ownership, and shape a sustainable future together. We are a responsible employer who provides an inspiring people experience and a culture of trust, innovation, and mutual support. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years, with operations in 12 factories and a global network of stores and distributors.

Our commitment to sustainable sourcing and responsible practices underpins our actions and ambitions.