Shift supervisor, Retail

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers.

It takes a positive, highly engaged, self‑starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

• Ensure the store meets or exceeds the weekly, monthly, and annual sales plan and consistently contributes to the district’s achievement of the sales plan.
• Communicate the store’s sales mission to staff in actionable terms.
• Assist each team member in developing an individual commitment to store sales results.
• Supervise staff to ensure sales goals – including key performance indicators, ADS, UPT, conversion, and other company sales standards – and external sales opportunities are achieved.
• Model Lindt standards through everyday activities (4 Moments of Influence, dress code, up‑selling, commitment, passion, sales focus, drive).
• Monitor and report stock levels to Store Management in a timely manner to avoid out of stocks, overstocks, and dated product.

• Support the Store Manager in training sales staff according to Lindt & Sprüngli guidelines and standards.
• Help train sales staff to achieve daily, weekly, and monthly sales and operations objectives.
• Assist with the development of staff sales techniques, ensuring solid product knowledge and accurate brand representation.
• Escalate issues to Store Management professionally and promptly.

• Ensure the store meets company standards for operational controls and compliance.
• Maintain inventory control and shrink control procedures.
• Manage cash – including POS, paperwork, logs, policies, and procedures.
• Comply with all Quality Assurance policies and procedures.
• Maintain store cleanliness.

• Proven sales background.
• Ability to take direction and delegate effectively.
• Basic math and/or accounting skills.

• Prior retail experience, preferably in a specialty retail environment.
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds.
• Ability to climb, balance, stoop, kneel, crouch and reach with arms.

• High School Graduate or equivalent.

• Must be available to work nights, weekends (Saturday and Sunday) and holidays.

$17–$18 per hour. Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including job‑related skills, knowledge, and experience as well as market conditions. A bonus and/or long‑term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.