Elders Care & Service Navigator

Elders Care And Service Navigator

The Elders Care and Service Navigator plays a vital role in supporting the health, independence, and well-being of Tribal Elders. This position serves as a central point of contact to help Elders access, understand, and navigate available services within Klamath Tribal Health and across community-based organizations.

The Navigator builds strong relationships with Elders, families, providers, and partner agencies to ensure coordinated, culturally appropriate, and patient-centered care. This role emphasizes advocacy, resource connection, and removing barriers to services.

Major duties and responsibilities include:

• Care Navigation & Coordination
• Resource Connection
• Advocacy & Support
• Community Outreach & Relationship Building
• Documentation & Data Tracking

Like all employees of the Klamath Tribes, the incumbent will be called upon to accomplish other tasks that may not be directly related to this position, but are integral to the Klamath Tribes' broader functions.

Knowledge, skills, abilities required:

• Knowledge, ability and desire to learn the Olde Americans Act services, or Long-Term Supports
• Ability to maintain strict confidentiality of medical records and adhere to the standards for health record-keeping, HIPAA and Privacy Act requirements.
• Strong interpersonal and communication skills
• Ability to build trust and rapport with Elders and families
• Knowledge of culturally appropriate care practices
• Strong organizational and problem-solving skills
• Ability to work independently and as part of a multidisciplinary team
• Proficiency with electronic health records and basic computer systems

Qualifications, experience, education:

• Required to possess a High School Diploma or Equivalent.
• Three or more years of relevant work experience working with Tribal communities, Elders, youth and families.
• Demonstrated knowledge of healthcare systems, social services, community resources, and programs related to elders, youth and families.
• Working knowledge and experience with Microsoft Office programs and Outlook Mailboxes.
• Knowledge, experience and the ability to file and stay organized with program materials, both electronic and hard copy documents.
• Required to possess and maintain a valid Oregon Driver's License.
• Required to submit to a background and character investigation, as per Tribal policy.
• Required to submit to annual TB skin testing and adhere to KTHFS staff immunization policy.
• Required to accept the responsibility of a mandatory reporter in accordance with the Klamath Tribes Juvenile Ordinance.

Preferred qualifications:

• Familiarity with Klamath Tribal Health systems and services
• Knowledge of the Older's American Act, Elder Service programs, Area On Aging and programs supporting aging population
• Experience with care coordination or case management
• Knowledge of Medicare, Medicaid, and aging services systems

Indian Preference will apply, as per policy.