Banquet Set-up Crew

Job Overview

The purpose of this position is to interact with our guests and ensure they have a great experience when dining and meeting at the resort. Banquet set-up crew are responsible for positive guest interactions while serving guests in a friendly and efficient manner.

Banquet Set-up crew will follow through with the proper and timely set-up and execution of banquet events; including but not limited to weddings, award ceremonies, conferences, cocktail receptions, and different types of meals. Set up includes tables, chairs, stages, dance floors and audio-visual equipment. Maintain a high degree of professionalism. Maintain all equipment and facilities in an organized, clean, safe environment.

• Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure rooms are set as contracted. Confirm and set up A/V equipment needs to contract for the event.
• Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed before guests arrive.
• Be in communication with banquet management staff regarding any special needs.
• Assist in ensuring that the events are on time. Adjust as needed and relay that information to the Banquet Manager on duty.
• Ensure proper use, storage and maintenance of all A/V and meeting room equipment.
• Ensure there is proper back up if any equipment is not properly functioning.
• Maintain high standards of safety and cleanliness in all venue areas of the Running Y Resort.
• Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
• If no upcoming events, please have rooms in a readiness position for any possible site inspections. Ensure that meeting rooms are re-set for the next event contract if it is within one day of previous event.
• Update inventory of all Conference Center equipment monthly and store in their appropriate areas.
• Work with Banquet and Sales Staff to transport any and all items needed for an outdoor event on the resort property one to two days in advance.
• Provide all group guests with a lasting experience of the resort with intent for return business.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
• Assist Banquet Staff with events and food and beverage services; including, but not limited to, serving tables, clearing plates, running food to and from buffet lines, etc.
• Delivering Alcoholic and Non-alcoholic drinks for service to your guests table.
• Properly open and pour wine at the tableside.
• Performing basic cleaning tasks as needed or directed by Banquet Manager on duty.
• Greet all guests and owners warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Demonstrates S.E.E. (Smile, Eye Contact, Engage) daily.
• Comply with all policies and procedures set forth by the property Employee Handbook.
• Perform all other duties as assigned.

• High school diploma or equivalent preferred.

• Ability to perform the physical requirements of position.
• 1 year Banquet or Serving Experience preferred.
• Excellent oral communication skills required.
• Positive interpersonal skills required.
• Must speak English fluently and be able to write in basic English.
• Ability to lift heavy objects of 25-50 lbs.

• Food Handlers Card
• OLCC Certification
• Valid Driver's License

None

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Banquet Server you will be expected to work with guests and visitors to ensure satisfaction. A Banquet Server may need to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.

• Ability to speak and hear
• Close and distance vision
• Identify and distinguish colors
• Frequent walking and standing
• Will walk and stand for continuous periods of time
• Frequently lifts/carries up to 25 lbs
• Occasionally lifts/carries up to 50 lbs

• May be indoor or outdoor setting
• Varied weather conditions are expected
• Varying schedule to include evenings, holidays and extended hours as business dictates.