Experience Specialist, HR​/Recruitment

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Full-time Regular Professional Klamath Falls, OR, US

6 days ago Requisition

Salary Range: $53,828.00 To $67,284.00 Annually

Job Title: People Experience Specialist

Schedule: Monday to Friday 7:30-8:00 AM to 4:30-5:00 P.M, flexibility within (40 hour work week)

Pay Range: $53,828 - $67,284 DOE

Summary:

The People Experience Specialist ensures employees have access to equitable, compliant, and sustainable benefits that support well‑being, engagement, and retention. This role combines benefits administration, wellness programming, and employee relations to support a strong behavioral health workforce.

Championing a people‑first culture, the position manages the full benefits lifecycle while partnering with employees and leadership to address workplace concerns, conduct investigations, and support fair resolutions. This role enhances the employee experience and ensures alignment with organizational goals and evolving regulations.

The People Experience Specialist contributes to KBBH’s mission by ensuring employees feel valued, supported, and empowered through best‑in‑class benefits, wellness programs, and responsive employee relations support. This role actively partners with employees and leadership to address workplace concerns, conduct investigations, and promote a culture of fairness, accountability, and respect.

Essential Duties and Responsibilities include but are not limited to the following:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

• Serve as the primary point of contact for all benefits‑related inquiries, ensuring a responsive, compassionate, and solution‑oriented approach.
• Oversee enrollment, changes, and compliance for medical, dental, vision, retirement, and ancillary benefits.
• Maintain a "meet people where they are" approach to benefits education, offering individualized support through multiple channels (one‑on‑one meetings, email, Zoom, NEO presentations, and check‑ins).
• Implement a 30‑day follow‑up for new hires and a 12‑month check‑in for all employees to assess benefit utilization and satisfaction.
• Manage leave administration, including FMLA, OFLA, Oregon Paid Leave ensuring compliance and employee support throughout the process.

• Support the CHRO and collaborate with HR team to assess, design, and optimize benefit offerings to attract and retain top talent in a competitive behavioral health landscape.
• Implement the development and execution of employee wellness initiatives that support mental health, financial wellness, and work‑life balance.
• In collaboration with CHRO, implement strategies to increase participation in 403b retirement plan and Providence health plan, with a goal of 80% engagement across all plans.
• In collaboration with the HR team, research and implement behavioral health workforce‑specific benefits (e.g., loan repayment programs, mental health support, EAP enhancements) that result in an increased employee retention rating.
• Ensure compliance with ERISA, ACA, HIPAA, COBRA, and other federal and state regulations related to employee benefits.
• Maintain accurate records and reporting for benefits programs, supporting HR leadership in budgeting, forecasting, and decision‑making.
• Partner with vendors, brokers, and carriers to enhance the employee experience.
• Monitor industry trends and legal updates, proactively recommending adjustments to benefit programs in response to emerging best practices and workforce needs.

• Plan and lead benefits fairs, open enrollment sessions, and ongoing education efforts to ensure employees understand and maximize their benefits.
• Actively engage with leadership and employees to identify…