Public Benefit Specialist - Entry | Bilingual English​/Spanish

Position: Public Benefit Specialist - Entry | Bilingual Preferred English/Spanish
## Public Benefit Specialist - Entry | Bilingual Preferred English/Spanish Apply locations:
Klamath Falls | DHS | Timbermill Drivetime type:
Full time posted on:
Posted Todayjob requisition :
REQ-201062
** Initial Posting Date:
** 06/08/2026
** Final date to receive applications:
** 06/15/2026
** Agency:
** Department of Human Services
** Salary Range:**$3,798 - $4,954
** Position Type:
** Employee
*
* Position Title:

** Public Benefit Specialist - Entry | Bilingual Preferred English/Spanish
*
* Job Description:

**** The*
* ** Oregon Department of Human Services*
* ** is proud to be an Equal Opportunity Employer.
** We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual Preferred – English & Spanish You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If you’re interested in using your bilingual language skills, you may qualify for a 5% bilingual differential pay increase after successfully passing the language proficiency test.
** Opportunity awaits!
** Our Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) team is seeking a talented individual who is dedicated to providing quality customer service through a trauma informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team!

As a
** Public Benefits Specialist - Entry**, you will work in the
** Klamath Falls
** office assisting Oregonians
** in-person.
**** Summary of Duties
** Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.
As a
** Public Benefits Specialist - Entry
** team member, you will:
* Helping individuals and families seeking services by providing specialized assistance on behalf of program staff.
* Provide in‐person assistance to Oregonians, helping guide customers The Oregon Eligibility Program (OEP) through the sharing of rules, policies, procedures, and programs.
* Be the first face of contact in the office for Oregonians and provide a welcoming environment for individuals and families to interact with the department.
* Support the infrastructure of the office by supporting the day-to-day operation.
* Explain procedures, including such things as applying for benefits, providing documentation, and requesting grievance or hearings.
* Assisting Oregonians through a trauma informed lens in person, over the phone and via email.
* Providing a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
** Minimum Qualifications
*** Two (2) years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.);
** OR
* ** An associate degree in a Behavioral Science, Social Science or a closely related field
** AND
* * six (6) months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service;
** OR
* ** An equivalent combination of education, training, and experience relative to the class concept.
** Essential Attributes
** We are looking for candidates with:
* Experience conducting work that requires attention to detail,…