Customer Service Representative

Customer Service Representative

Location:

Knightdale, NC

Schedule:

Onsite, M-F 8AM-5PM Our client is looking for a personable, detail-oriented Customer Service Representative to join a well-established supplier serving the Printed Circuit Board industry's global supply chain.

Responsibilities include:

- Answer phone and email inquiries to assist customers
- Quote pricing in line with appropriate gross margin guidelines
- Process customer purchase orders through the ERP system
- Invoice completed orders and send confirmations to customers
- Coordinate with suppliers and internal team members to meet customer needs
- Communicate with the warehouse on tracking, order status, and inventory Requirements:

- 3+ years of experience in customer service
- High School diploma or equivalent
- Valid Driver's License
- Computer proficiency with ERP system experience Preferred:

- Experience in the manufacturing industry

- Experience with in a warehouse, ability to assist in the warehouse as needed
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