Clinical Patient Access Triage

Overview

The Surgical Scheduling – Phone Triage position is responsible for giving results, relaying information between the provider and the patient and from the patient to the provider, and to schedule appropriate follow up appointments and surgeries. This position must portray confidence, while promoting a friendly, knowledgeable environment for patients, staff and providers.

Answer phone in a timely and polite manner.

Take accurate notes and relay the message to the appropriate provider/person.

Maintain accurate logs.

Become very knowledgeable about Dermatology and be able to explain:

• Wound care
• Dermatologic diseases
• Dermatologic procedures
• Dermatologic prescriptions

Accurately schedule appointments for:

• Mohs surgery
• Excisions
• ED&C
• Follow-Up
• Recalls

Perform other related duties as assigned.

Education

• Minimum post high-school education in a medical support field:
  Certified Medical Assistant, Licensed Practical Nurse, or Registered Nurse.
• Must keep current on all state certifications, licenses, and/or registrations to continue employment.

Knowledge,

Skills and Abilities

• 1 year of recent medical office experience in a similar capacity is preferred.
• Must attend mandatory meetings, which include but are not limited to, Customer Services and Staff Meetings.
• Proficient in basic computer functions.
• Must be able to understand and spell Dermatologic medical terms and prescriptions.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive criticism and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as Wire App or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them.

Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact  to let us know the nature of your request and your contact information.