Retail Customer Experience Lead (Key Holder
Job in
Knightdale, Wake County, North Carolina, 27545, USA
Listed on 2026-08-22
Listing for:
PetSmart
Full Time
position Listed on 2026-08-22
Job specializations:
-
Retail
Retail Associate/ Customer Service, Retail & Store Manager
Job Description & How to Apply Below
Pet Smart is seeking an Experience Lead (Retail Customer Service Lead) to deliver exceptional pet parent service while upholding our values and strategy. This role drives loyalty and promotions, and oversees safety, store cleanliness, merchandising and engagement with a focus on strong pet parent interactions.
The position requires 2+ years of retail customer service experience, leadership capability, and flexibility to work evenings, weekends, and holidays.
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