Reservations and Events Coordinator

Job Description

Do you consider yourself an engaging person with good negotiation skills that can deliver excellent service that our guests will love, in ways that are in line with our budget figures? Do you have previous room reservations, meetings or conference booking experience using Opera Cloud/Delphi Systems, and are you comfortable multi-tasking your way through a fast-paced workload whilst delivering an array of different guest requirements alongside the hotels Ops team?

This dual role supporting both the reservations and event sales team is heavily administrative-based, requiring the successful candidate to effectively and efficiently deal with day-to-day enquiries, updating systems and taking payments for bookings alongside providing an outstanding customer experience reflecting brand and company standards.

• Ensuring all charges are raised and paid for following established procedures.
• Upselling bedroom types & other hotel services at every opportunity, ensuring accuracy of details on all bookings.
• Accept, process & manage meeting and event space bookings to ensure maximum revenue and occupancy.
• Develop and maintain good working relationships with all colleagues & clients.
• Deal with any guest feedback or requests in a professional and efficient way.

This position is a full time role with a general Monday‑Friday working pattern but may also require occasional evening or weekend work as required by our clients (for appointments, show rounds etc.).

• Previous experience of PMS i.e. Opera.
• Organisational skills based around administration.
• Excellent time‑management and communication skills.
• A positive and approachable attitude with a commitment to delivering high‑quality customer service.
• Ability to work on own and as part of a team.
• Fluent English both verbally and written.

• Role:
  Event Sales / Reservations Agent
• Salary: £26,956.80 per annum
• Working Hours:
  
  40h per week
• Address:
  Copthorne Hotel Merry Hill‑Dudley, The Water Front, Level Street , Brierley Hill, Dudley, DY5 1UR

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest‑free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

We are proud to be an equal opportunity employer.