Patient Access Representative – PRN

Overview

Knoxville Hospital and Clinics strive to be your healthcare destination, building on compassion and innovation. We are committed to faithfully providing exceptional healthcare. The values we hold true are Teamwork, Innovation, Compassion, Integrity, Service, and People-Centered.

This is a PRN (as needed) position working evenings and weekends. Under the general supervision of the Registration Coordinator the Registration Clerk is responsible for all registration, pre‑admission, and admission functions for all types of patients.

• Initial contact with the patient and is responsible for providing a comprehensive, coordinated, and seamless service to patients.
• Assist the patient through the registration process.
• Obtain current and accurate demographic information as well as insurance information.
• Validate the status of insurance and determine the amount to be covered by private carrier.
• Make appropriate referrals to assist the uninsured population.
• Collect required fees and co‑pays.
• Verify participation in managed care programs as well as authorization for hospital service with primary care providers.
• Obtain proper signatures and process patient changes, including discharges, ensuring that all signatures, billing forms, and information are on file prior to patients’ release.
• Prepare patient receipts and balance cash drawer.
• Perform telephone duties as required and reroute calls to appropriate staff.
• Maintain an overall understanding of hospital functions and escort patients and public to the proper destination.
• Other duties as assigned by department leader.

• High School Graduate or GED required.
• Mandatory Reporter training certification.
• Computer use and data entry experience required.
• Insurance knowledge is preferred.
• Exceptional customer service skills required.
• Required to complete all annual competency training and maintain license and/or certification.

This is a PRN (as needed) position and is eligible for retirement benefits through a 403b plan.

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