EOI Specialist

Job Description Customer Service Representative – Knoxville, TN

Our client is seeking Customer Service Representatives to join their growing team in the new Knoxville, TN office. This is an excellent opportunity for individuals who are highly organized, detail-oriented, and enjoy working with numbers and customers.

The role begins on July 20th with training held at the company’s headquarters in Kansas City. The company will fly you out and all expenses will be paid that week; the following week you will be in Knoxville full time. There is a possibility the training may be conducted remotely, but that is still TBD by the team.

The starting salary is $50,000. Ideal candidates are reliable, customer-focused, and demonstrate strong interpersonal skills both in person and over the phone.

The position will begin fully onsite, Monday through Friday from 8:00 a.m. to 4:30 p.m., with the potential to transition into a hybrid schedule of three days in office and two days remote once training and ramp-up are complete.

The company operates within the real estate and insurance industries.

Responsibilities include processing accounts receivable payments, supporting collections efforts, and following up on past‑due accounts with professionalism.

Representatives will answer client billing questions via phone and email, monitor receivables, and assist with month‑end closing activities.

Additional duties include coordinating non‑payment cancellations in accordance with company guidelines, assisting with escrow billing for renewals, deposits, refunds, and large client requests, maintaining accurate records, protecting confidential information, and contributing to a positive and collaborative work environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal‑opportunity/affirmative‑action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Strong attention to detail and the ability to manage multiple tasks in a fast‑paced environment
• Excellent written and verbal communication skills
• Confidence and diplomacy when working with clients on billing and payment matters
• Strong organizational and time‑management abilities
• Working knowledge of Microsoft Outlook, Word, and Excel
• Willingness to learn new systems and processes