Utility Billing Clerk

Position Summary:

Assist the Wastewater department in managing the customer accounts, prepares accurate utility bills, processes payments, and provides customer service to ensure efficient utility operations.

General Statement of Duties:

Billing and Account Management:
Prepare and issue monthly utility bills for services public services, wastewater; enter meter readings; calculate charges; apply adjustments or discounts; and maintain accurate customer account records.

Payment Processing:
Accept payments via cash, check, credit card, or automated drafts; post payments to accounts; and reconcile discrepancies.

Customer Service:
Respond to inquiries regarding billing, account status, service initiation or termination, and resolve billing errors / billing disputes.

Data and Reporting:
Maintain records in compliance with Town policies; generate reports on billing, account status, and collections; and assist with audits or regulatory reporting.

Operational Support:
Coordinate with other departments, such as Finance, Wastewater, IT, Public Works, or Community Development, to resolve issues; assist with software upgrades or implementation; and monitor meter readings and service orders.

Minimum Qualifications and Required

Knowledge, Skills and Abilities:

Education:

High School graduate or GED equivalent required;
Associates degree in business or finance (preferred)
Requirements:
Use of computer and a variety of software;
Ability to attend variety of meetings (some evenings required);
Ability to proof read and make grammatical corrections;
Attention to details and due dates for all documents;
Communication skills with a variety of departments and outside agencies

Experience:

Prefer 3-5 years of accounting, customer service and office related experience

Reports Directly to:
Assistant Town Administrator
- Finance and Accounting Review Responsibility:
Assistant Town Administrator
- Finance and Accounting Essential Duties and Tasks:

To perform this job sucessfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities:

Ability to work with a variety of software (Excel,Word, Outlook).Ability to use available equipment.

Discretion of information obtained.

Ability to communicate effectively in oral and written forms.

Ability to build and maintain cooperative and effective public relations with the residents, businesses, and visitors of the city.

Ability to establish and maintain effective working relationships with co-workers, supervisors, and other public officials.

Maintain working knowledge of Town personnel policy.

Ability to work in partnership with all segments of the community and the citizenry to fulfill the mission of the Town.

Physical Requirements and Work Environment:

Must be able to physically perform the basic life operational functions of standing, walking, hearing, kneeling, reaching, feeling, grasping, pushing, pulling, bending, climbing, crawling and performing repetitive motions.

Daily operations require unaided lifting of objects weighing as much as twenty five (25) pounds.

Employees are subject to working in both inside and outside environments, in extreme hot and cold weather, and exposure to various hazards such as loud noises, dust, dirt, and water.

Work a variety of hours, including evenings, days, weekends, and holidays; consistently maintain mental alertness, remain calm and composed in difficult and emergency circumstances.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Non-Exempt staff