PBX OPERATOR​/PRN​/Shifts Vary

Position: PBX OPERATOR/ PRN- As Needed/ Shifts Vary
PBX OPERATOR/ PRN
- As Needed/ Shifts Vary page is loaded## PBX OPERATOR/ PRN
- As Needed/ Shifts Vary locations:
Knoxville, TNtime type:
Part time posted on:
Posted Todayjob requisition :
JR102466#
** BASIC PURPOSE OF THE JOB
** To answer a multi-line switchboard quickly (ideally within 3 rings) and directs calls to their destination without delay in such a way that positively affect the customer’s perception or call/visit experience.#
** REPORTS TO
*** Admitting/PBX Coordinator#
** JOB REQUIREMENTS
***
* Supervisory Responsibilities:

** No
*
* Minimum Education:

** High School Diploma/GED
** Degree:
** General
* * License/Certification

Required:

** None
* * Minimum

Work Experience:

** Some experience as an operator preferred, 1
-2 years customer service office environment experience is a plus#
** REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
*** Excellent verbal communication skills, an upbeat and pleasant phone voice, the ability to handle high-stress environments and experience in handling multiple tasks.
* In addition, must be able to make informed decisions quickly and execute those decisions with confidence. Must be able to remain stationery for long periods of time.
* Must be able to view computer screens and receive audible communications.#
** DUTIES AND RESPONSIBILITIES
*** Demonstrated ability to perform required responsibilities efficiently, accurately and professionally.
* Usage of codes phones:
Black code phone- for any code, Red phone is Fire, and the cream colored phone is an emergency downtime phone.
* Establishes and maintains effective working relationships with co-workers and general public, proactively thinking of how you can best meet their needs from your area. Stays current with key personnel changes, knowing who is on call etc.
* Maintain and updates a list of authorized personnel for distribution of in-house keys.
* Competently meets the expected standard for greeting customers over the phone.
* Complies with HIPAA, Corporate Compliance and other organizational guidelines around maintaining Patient Confidentiality.
* Continuously displays a “can do” attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.
* Utilizes hospital resources and time respectfully and accountably
* Willingly accepts any other assignments that may be requested.#
** PHYSICAL REQUIREMENTS
**
* Note:

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
* Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.
* Come work where you can make a difference everyday.
* #J-18808-Ljbffr