District Support Staff

Job Summary:

• The District Support Specialist (DSS) position is a liaison between field operations and the Corporate office. The DSS is responsible for data entry and integrity of tenant and property information into the management software.
• The DSS works in close relation with both the COO and District Managers to ensure timely and accurate processing of internal paperwork, tenant communications, rents, leases, Park/Property Management requests, etc.
• The DSS is a resource for information for residents, potential residents, and other employees of the company.
• The DSS may also be involved in training other employees regarding policies, procedures, and new software. Some overtime may be required to complete duties and tasks assigned.

• Rent Rolls/Statements in Rent Manager.
• Tenant move-ins/outs in Rent Manager.
• Processing Security Deposits/Refunds.
• Ensuring compliance with Fair Housing.
• Efficient and timely processing of leases and disclosures in accordance with state regulations.
• Coordination with Managers concerning purchases of homes and appropriate document completion.
• Ability to communicate and work collaboratively with outside vendors.
• Initiate check requests for corporate-owned expenses.
• Preparing and/or implementing procedures and systems within the company guidelines to ensure orderly and efficient workflow.
• Assist COO and District in setting, monitoring, and achieving monthly and quarterly goals.
• Assist with the refinement and rollout of new or existing policies, procedures, and forms.
• Develop and maintain relationships with Community and District Managers.
• Additional duties as assigned or required.

• College degree preferred.
• Experience in property management is helpful.
• Must have the ability and skills in computer software, including Microsoft Office Suite and other standard office programs, and the ability to learn new software easily.
• Excellent communication and interpersonal skills with the ability to work as a team and collaborate well with others in a professional and courteous manner.
• Strong ability to multitask with excellent attention to detail.
• Work well under pressure.
• Self-motivated and able to work with minimal supervision.
• Employment is contingent upon a successful background investigation.
• A valid Driver’s License is required.

• Employees in this position work in a well-lighted, temperature-controlled indoor environment.
• May be required to drive or travel by airplane to attend training sessions out of the area.

• Persons in this position must be able to sit for extensive periods, walk intermittently, bend, stoop, and climb stairs occasionally during the day.
• Persons in this position must possess normal hearing and vision to disseminate information with or without an aide as well as perform the essential functions of the job with or without reasonable accommodations.