Billing Clerk

Job Description

ITG Communications is hiring a Billing Clerk in Knoxville, TN.

Responsible for processing billing information from field operations into the FUSE system, to support timely customer invoicing while maintaining accuracy, timelines and documentation standards.

• Input the billing information from field operations into FUSE system.
• Process and validate work orders and related documentation.
• Generate customer invoices according to established schedules, SOW.
• Ensure compliance with customer-specific billing requirements.
• Maintain accurate records and documentation of tickets/ work volume and the related billing information.
• Interface with operations teams to clarify and resolve billing queries/ issues.
• Address basic billing discrepancies and issues to support reconciliation of invoicing and Accounts receivables.
• Assist in unbilled report analysis.
• Support collections process through documentation.

• Education:
  
  High school diploma required. Additional coursework in business, billing, accounts receivable preferred.
• 0 – 2 years of billing or related experience.
• Experience with data entry and documentation.
• Basic understanding of billing processes.

• Working knowledge of FUSE system.
• Proficiency in Excel.
• Understanding of documentation requirements, SOWs.
• Familiarity with billing processes.

• Billing data entry accuracy rates.
• Invoice timeliness metrics.
• Documentation accuracy.
• Response time for query/issue resolution.
• Process compliance.

• Attention to detail.
• Accuracy of data entry.
• Methodical and process oriented.

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories.

It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.