Front Office Coordinator

FRONT OFFICE COORDINATOR Join Our Team!

We are seeking a highly organized and customer-focused Office Administrator to join our growing team. We are a locally owned company dedicated to helping children reach their full potential while fostering a positive, supportive, and family-oriented workplace culture.

This position is ideal for someone who enjoys interacting with families, multitasking in a fast-paced environment, and serving as the central point of communication for both clients and staff.

Schedule:

Monday-Friday, 7:00 AM to 3:30/ 4:00 PM Benefits:
Eligible after 90 days

No evenings, weekends, or major holidays

Position Summary The Office Administrator is responsible for managing front office operations, supporting client scheduling and communication, maintaining records, processing payments, and assisting with day-to-day administrative functions that help our team provide exceptional service to families.

Key Responsibilities Front Office & Customer Service Greet clients and visitors and provide a welcoming environment

Answer incoming phone calls, emails, and other inquiries

Assist current and prospective families with questions regarding services

Serve as the primary point of contact for client communication

Client Scheduling & Coordination Schedule parent meetings for prospective clients

Schedule assessments upon insurance authorization

Communicate schedule changes with parents and staff

Maintain daily client schedules and attendance records

Track and document client & staff schedules

Manage parent and staff communications through the Remind App Administrative Support Create and maintain client files and records

Prepare attendance and dates-of-service documentation

Update staff attendance and scheduling records

Assist with general office organization and administrative projects

Sort and distribute incoming mail Support therapy staff with printing and some data input needs

Financial & Office Management Collect and record client payments

Maintain accurate payment ledgers

Prepare weekly bank deposits

Qualifications Required High  School Diploma or GED Minimum of 1 year of front desk, receptionist, or administrative experience

Strong customer service and communication skills

Proficiency with Microsoft Office and basic computer applications

Exceptional organizational skills and attention to detail

Ability to manage multiple tasks and prioritize effectively

Preferred

Experience working in a healthcare, therapy, education, or service-based environment

Scheduling and client coordination experience

Experience handling payments and maintaining records

What We're Looking For The ideal candidate is:

Friendly, professional, and dependable

Comfortable communicating with parents, staff, and prospective clients

Detail-oriented and organized

Able to work independently and as part of a team Committed to providing excellent customer service

Additional Requirements Must successfully pass a background check

Must successfully pass a drug screen

Why Join Us?

Family-oriented workplace culture

Meaningful work supporting children's growth and development

Stable Monday-Friday schedule

No evenings or weekends

Supportive team environment

Opportunities to learn and grow professionally

If you're looking for a rewarding role where you can make a difference while helping keep a busy office running smoothly, we'd love to hear from you!
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