Customer Service​/Administrative Support

Customer Service Representative / Administrative Assistant

Location:

Knoxville, TN

Pride Staff is now hiring a Customer Service Representative / Administrative Assistant for our Knoxville client. We are looking for a dependable, organized, and customer-focused professional who enjoys working with customers while supporting day-to-day office operations.

The ideal candidate will have strong communication and computer skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Position Responsibilities

• Provide professional and friendly customer service by phone, email, and in person.
• Answer incoming calls and assist customers with questions, orders, product information, and general inquiries.
• Enter and process customer orders accurately and efficiently.
• Assist with order status updates, deliveries, returns, and customer follow-up.
• Perform data entry and maintain accurate customer, order, and account information.
• Prepare invoices, order documentation, reports, and other administrative paperwork.
• Communicate with warehouse, sales, delivery, and office personnel to ensure customer orders are processed correctly.
• Assist with scheduling and coordinating deliveries and customer requests.
• Research and help resolve order discrepancies, billing questions, and customer concerns.
• Maintain organized electronic and paper records.
• Assist with filing, scanning, copying, email correspondence, and other general office duties.
• Build positive relationships with customers while providing timely and dependable follow-through.
• Support management and other departments with additional administrative responsibilities as needed.

Qualifications

• Previous customer service, administrative, office, or order processing experience preferred.
• Strong computer and data entry skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Comfortable working in a fast-paced environment.
• Professional and positive customer service approach.
• Dependable attendance and strong work ethic.
• Ability to work independently while contributing to a team environment.

Ideal Candidate

The ideal candidate is personable, organized, detail-oriented, and comfortable communicating with customers and internal teams. This position is a great fit for someone who enjoys combining customer service with administrative responsibilities and takes pride in providing accurate, responsive support.

Compensation / Pay Rate (Up to): $19.00 - $19.00